Supply Chain Planner

Company: Pride Industries ( Learn More )

General Information
High School
3 to greater than 15 years
Not Specified
Job Description PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. 

SUPERVISES:  There are no direct reports associated with this position.


POSITION SUMMARY:  Under limited supervision, the Supply Chain Planner is responsible for spare part product lifecycle and spare part demand planning, forecasting and its successful execution.  Employees in this job class forecast updates, ensure spare part data system integrity, review and act on daily client customer backorder report, approve daily regional inventory rebalance requests, part hold sales order release requests, requests for excess inventory from HP trade teams, review, analyze and respond to client quarterly excess and obsolete scrap reports.  This job class requires the ability to report out both in written and verbal format to the customer and to actively lead root cause analysis when required.   



  1. *Engages, actively collaborates and meets frequently with client Regional Material and Product Lifecycle Mangers to ensure alignment at both regional and Pride operational performance level.  Identifies and alerts client regional material managers of any product line, supplier or part performance concerns, so that they can be escalated to WW team. Collaborates with Pride buyer to ensure all parts which require supplier escalation are escalated via weekly escalation calls with client Global Commodity Managers, to improve delivery schedule and close gaps in supply.
  2. *Creates and distributes product line specific performance data reports to client Regional Material and Product Line Managers. Maintains Product line balanced scorecards and provides performance narratives which include corrective action plans, when Product line performance is below goal.
  3. *Collaborates daily with client Regional Materials Managers and Regional Product Lifecycle Mangers to ensure all planning supporting lifecycle event activities are complete and support overall New Product Introduction, part roll and end of supply life readiness milestone target dates.
  4. *Collaborates with client Material Managers to ensure proactive spare part pipeline health and close gaps in supply, by utilizing both client and Pride part pipeline level of health reporting tools. Then works with Pride buyer to resolve backorders via supplier PO expedite, approve change in shipment mode or provide supporting planning data for escalation of spare part purchase orders. Also manages part holds put in place to protect limited inventory for client warranty contractual obligations.
  5. *Creates daily work orders and work order requests for spare part kitting and re-labeling in support of clients regional service support spare part install base and kitting program.    Manages kit bill of materials to ensure accuracy of kit contents.  Initiates daily spare part orders in LN which are uploaded and sent to client for approval, then processing by Pride buyer in Pride’s LN system and clients SAP system. Responsible for maintaining part planning and forecasting system parameters. Updates systems to reflect engineer change order activity.
  6. *Actively communicates and corresponds with internal customers regarding part status, provides e-mail/voicemail updates and resolves all spare part/product line related issues with accurate updates. For external customers planner also provides part sales order line level updates via clients “Easi-Tool" order management/client customer communication interface tool.
  7. *Creates and provides management with product line planning performance update summary reports, ongoing and as requested. Which include, but are limited to, planning team performance (Forecast accuracy, product line customer level of fill, aged backorders, inventory projections and cost reduction result updates), all both aggregated and broken down by planner and product line.
  8. *Actively participates and presents in departmental and client meetings, ongoing and as requested.
  9. *Leads planning projects and training. Performs other duties and special projects as assigned.
  10. Performs other duties and special projects as assigned.


* Denotes Essential Job Function



  • Associate’s Degree in Business Administration or related field; or a comparable combination of formal education and work experience;
  • Three years of experience in production planning or purchasing;
  • Experience working in a Service Support Supply Chain environment
  • Familiarity with Lifecycle planning events (NPI, part roll, discontinuance and end of support life)
  • Experience participating and leading Project’s aimed at providing balanced results (Ex: Cost reduction, without compromising customer TCE or service level)
  • Familiarity with planning, scheduling, and purchasing procedures;
  • Fundamental computer literacy and skills to use business software, and the Internet for data entry and to produce memos, emails and spreadsheets; Familiarity with Enterprise Resource Planning (ERP) systems;
  • Effective oral and written communication skills to provide procedural and factual information, both orally and in writing; and respond to questions from clients, customers, and managers;
  • Mathematical ability including addition, subtraction, multiplication, and division;
  • Flexibility to respond to changing work priorities and handle multiple demands the same time;
  • Customer service skills to act responsively to customer inquiries and requests, and escalate the more difficult matters appropriately;
  • Demonstrated detail orientation, organizational, problem solving and common sense skills.



    Job Requirements

    PHYSICAL REQUIREMENTS:  Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:


    • Viewing computer screen/monitor
    • Keyboarding
    • Answering phone/making calls


    WORK ENVIRONMENT:  Work is performed in a normal office environment with limited privacy and some exposure to background noise.  


    DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.  Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.


    At PRIDE, we make a difference in the lives of many, one job at a time.

    If you are interested in working for this unique organization that blends business with a social mission, please apply online at Industries is a VEVRAA federal contractor committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Visit our website to learn more!


    PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


    PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.