Customer Service Specialist - Business Services

Company: Cable One, Inc. ( Learn More )

General Information
US-AZ-Phoenix
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

The Business Fulfillment Specialist handles end-to-end order management, including order entry, scheduling of installation, quality assurance, and pre-installation customer care for business-level customers.

Before you learn more about this role, learn more about Cable ONE and about the excellent Benefits offered.

About Us: Cable ONE is among the 10 largest cable companies in the U.S. Headquartered in Phoenix, AZ, Cable ONE serves nearly 700,000 customers in 19 states with cable television, high-speed Internet, and telephone services.

Cable ONE fosters a close-knit culture that is visionary, collaborative, and innovative. We are proud to have been voted by Cable World magazine as one of the 5 best places to work in cable television.

Cable ONE Home Page: http://www.cableone.net

Cable ONE Investor Relations Page: http://ir.cableone.net/

Benefits: Cable ONE appreciates the role our associates play to help the company grow, and in return Flex Medical and Dental Plan benefits, retirement savings and other work/life programs are offered to recognize the importance of our associate's contributions. Below are some of the benefits and perks offered:

  • Medical and dental insurance start from date of hire (no waiting period!)

  • 401k with company match program (100% match, up to 5% of pay)

  • Life insurance, disability benefits, and group accident and critical illness insurance

  • Group legal with identity theft protection

  • Tuition reimbursement  (up to $10,000 a year)

  • Up to $75 towards your internet and/or cable services monthly

  • Paid time off

  • Advancement opportunities

  • Volunteer opportunities at company sponsored charitable events

  • Onsite gym

  •  

    Responsibilities:

  • Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.
  • Receives orders from business sales representatives, verifies accuracy, and gathers information from customer.
  • Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.
  • Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process.
  • Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.
  • Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.
  • Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.
  • Equal Employment Opportunity Employer                

    Job Requirements
    • High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
    • Strong customer service skills with emphasis on phones and data entry required.
    • High level of accountability and detail orientation required.
    • High level of accountability and detail orientation required.
    • Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.
    • Knowledgeable in Salesforce.com and Single View preferred.
    • Understanding of ROI and beginner knowledge of port process preferre