Fulfillment Specialist handles end-to-end order management, including
scheduling of installation,
quality assurance, and pre-installation customer care for business-level
you learn more about this opportunity, learn more about the excellent benefits
Benefits: Cable ONE appreciates the role our associates’ play to help the company
grow, and in return Medical and Dental Plan benefits, retirement savings, and
other work/life programs are offered to recognize the importance of our associates’
contributions, such as:
Medical and Dental Plans – Starts on
1st Day of HIRE
Up to $75 a month towards cable and
Paid Time Off (Vacation, Holiday, and
Plus Other Perks:
Annual community support to various organizations
across the U.S.
Collaborative work environment
Onsite gym and game room
Food truck Tuesdays!
More about the Job
Responsibilities and Duties:
Responsible for post-sale order entry process,
including HSD, video, and native and ported telephone lines.
Receives orders from business sales representatives,
verifies accuracy, and gathers information from customer.
Facilitates communications between customers and sales
associates with a focus on quality assurance and customer satisfaction.
Enters orders in software platforms, while maintaining
contact with business customers, dispatchers,
Level 3, and local office teams throughout installation process.
Manages multiple projects, including escalations, at
various stages of completion, ensuring accuracy and detailed follow-through.
Creates service tickets and
notates Customer Relationship Management (CRM) tools for all orders.
duties and/or responsibilities not specifically set forth above may, however,
be assigned as needed.
About us: Cable
ONE is a trusted broadband service provider that entertains and improves lives
in small to mid-sized communities. We are headquartered in Phoenix AZ, and also
have opportunities in many communities in the West, Southeast, and Central
parts of the country. We are among the 10 largest cable companies in the U.S.
Cable ONE operates with the
philosophy that happy associates make satisfied customers. Therefore,
associates enjoy good benefits and an open culture where their ideas are not
only asked for but crucial to the success of our business. Cable ONE provides a
great place to work for talented and passionate associates who are committed to
the Company’s goals.
Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.
Strong customer service skills with emphasis on phones and data entry required.
High level of accountability and detail orientation required.
Knowledgeable in Salesforce.com and Single View preferred.
Understanding of ROI and beginner knowledge of port process preferred.