Order Fulfillment Specialist

Company: Cable One, Inc. ( Learn More )

General Information
US-AZ-Phoenix
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

The Business Fulfillment Specialist handles end-to-end order management, including order entry,

scheduling of installation, quality assurance, and pre-installation customer care for business-level customers.

Mondays through Fridays only! No Night Shifts!

Before you learn more about this opportunity, learn more about the excellent benefits offered.

Benefits: Cable ONE appreciates the role our associates’ play to help the company grow, and in return Medical and Dental Plan benefits, retirement savings, and other work/life programs are offered to recognize the importance of our associates’ contributions, such as:

  • Medical and Dental Plans – Starts on 1st Day of HIRE

  • Tuition Reimbursement

  • Up to $75 a month towards cable and internet services

  • Paid Time Off (Vacation, Holiday, and Personal/Sick Days)

  • 401k + Company Matching Program
  • Plus Other Perks:

  • Annual community support to various organizations across the U.S.

  • Advancement opportunities

  • Collaborative work environment

  • Onsite gym and game room

  • Food truck Tuesdays!

  • More about the Job

    Responsibilities and Duties:

  • Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.

  • Receives orders from business sales representatives, verifies accuracy, and gathers information from customer.

  • Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.

  • Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process.

  • Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.

  • Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders. 

  • Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

  • About us: Cable ONE is a trusted broadband service provider that entertains and improves lives in small to mid-sized communities. We are headquartered in Phoenix AZ, and also have opportunities in many communities in the West, Southeast, and Central parts of the country. We are among the 10 largest cable companies in the U.S.

    Cable ONE operates with the philosophy that happy associates make satisfied customers. Therefore, associates enjoy good benefits and an open culture where their ideas are not only asked for but crucial to the success of our business. Cable ONE provides a great place to work for talented and passionate associates who are committed to the Company’s goals.

    Equal Employment Opportunity Employer

     

              

    Job Requirements
    • High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
    • Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.

    • Strong customer service skills with emphasis on phones and data entry required.

    • High level of accountability and detail orientation required.

    • Knowledgeable in Salesforce.com and Single View preferred.

    • Understanding of ROI and beginner knowledge of port process preferred.