Credit and Collections Manager

Company: Big R Bridge

General Information
4 Year Degree
At least 3 year(s)
Job Description

Job Purpose

Responsible for credit analysis, approving credit and maintaining credit files for all customers. Includes contract review and negotiations. Obtain insurance certifications, bonding and liens for all jobs, invoicing and customer collections.



The supervisor makes assignments by defining objectives, priorities, and deadlines; and assists employee with unusual situations which do not have clear precedents. The employee plans and carries out the successive steps and handles problems and deviations in the work assignment in accordance with instructions, policies previous training, or accepted practices in the occupation.

Essential Functions 

Essential Functions include the following. Other duties may be assigned.


  1. Establish credit limits, review and obtain signed customer contracts and/or purchase orders. 

  2. Monitor all open accounts receivable

  3. Review purchase orders/contracts for insurance requirements to obtain proper insurance certifications and/or bonds

  4. Work with Sales to obtain all necessary bid bonds and performance/supply bonds

  5. Perform collections

  6. Maintain customer database as well as 3rd party lien tracking software

  7. Issue monthly accounts receivable statements and perform follow-up as needed

  8. Work with Sales, Shipping & Receiving or any other departments to resolve customer concerns

  9. Manage Credit and Collections Analyst

  10. Provide accurate daily and weekly financial updates to management

  11. Perform all job duties in compliance with company policies, procedures, standards and codes of conduct

  12. Maintain corporate Credit Policy and recommend changes to Management when applicable

  13. Maintain customer credit and project files

  14. Cognizant of bonding and lien requirements by State and implement as necessary

Job Requirements

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Knowledge and Experience

  1. Bachelor’s degree in Business Administration, Finance, Accounting or equivalent.
  2. Minimum of 5 years credit / collections experience, processing accounts receivable and/or customer service required.
  3. Minimum of 3 years experience with filing Contractor liens and bonds within all 50 States.
  4. Experience in Construction and/or Manufacturing industry preferred.
  5. Minimum of 3 years experience with supervising direct reports.

Communication and Reading Skills

  1. Ability to read and interpret documents such as rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence.
  2. Communicates in a clear, professional manner over the phone and exercises proper telephone etiquette.
Communicates clearly, persuasively, and professionally in positive or negative situations; adapts communication style to fit the individual(s) and the situation; asks questions to gain understanding of situations and individual needs; listens to others without interrupting and gets clarification. Communicates with tact and diplomacy when delivering tough messages