Tech Support Specialist I

Company: Bally Technologies ( Learn More )

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General Information
US-NV-Las Vegas
N/A
4 Year Degree
Full-Time
1 to 5 years
Not Specified
False
False
Job Description

The person in this position is responsible for the deployment, maintenance, support and upgrade of; laptops, desktop PCs, hardware, software, operating systems and distributed printers.  Efficiently and effectively handles internal customer service inquires. Provides prompt resolution to all support related calls.

Essential Duties AND Responsibilities:

•  Responsible for coordinating all domestic acquisition requests
•  Work with the User Community to identify and define the specifications of the acquisition requirements
•  Interact with vendors preparing specifications and quotes
•  Prepare and submit Request For Purchase(s)- (RFPs) and Capital Requests (CAPEX)
•  Work with the Warehouse Management team maintaining the accuracy of the IT Inventory
•  Responsible for the tracking of the capital acquisitions
•  Escalates problems to appropriate resource and follow-ups to ensure resolution to customer satisfaction
•  Maintains a thorough understanding of the product methodology and functionality of the systems
•  Performs other duties as needed upon request by immediate supervisor
Job Requirements

Training AND/OR Experience:

  • PC, MAC, and Linux platform experience
  • Strong analytical and troubleshooting skills
  • Experience delivering highest quality user support
  • Microsoft System Center experience is a plus

Knowledge / Skills / Abilities:

  • Excellent troubleshooting skills
  • Ability to make fast and correct decisions in a fast-paced environment
  • Universal knowledge of Microsoft Office, Windows 7, hardware diagnostic software, anti-virus software, and other applicable desktop support applications.
  • Strong telephone presence, verbal and written communication skills required

Education:
   • Bachelor's degree, or equivalent customer service or IT experience

Physical Requirements:
   Ability to lift up to 50 pounds and actively walk between buildings in our business campus.   

 

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