Senior Helpdesk Support

Company: The Computer Merchant Ltd ( Learn More )

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General Information
US-MN-Minneapolis
N/A
Not Specified
Full-Time
At least 3 year(s)
Not Specified
False
False
Job Description

Senior Helpdesk Support needed in Minneapolis, MN area
Must have Tier 2 and Tier 3 Helpdesk experience
Bachelor's Degree Required
Knowledge of HL7 is Required

 

 

 

Responsibilities

 

The Help Desk Support personnel will provide customers with education and consultation services to customers via the 1-800 support line. These will be low volume longer duration support calls that address any customer questions and concerns. The support personal will need to have excellent customer service, communication skills and ability to train/guide customers to solve issues. The support personal will adhere to Healthcare defined processes and the selected candidate will be provided with training by our client.

 

  • Answer incoming technical support calls on the customers specific Network and EMR HL7 Interface
  • Provide assistance with software installations
  • Provide basic training to clinicians calling the support line
  • Direct incoming calls to the appropriate internal resource as necessary 
    • Job Requirements

    Required Skills:

     

    • 3-5 years of phone support experience at a 2nd or 3rd tier level
    • General knowledge of networking, server hardware, and interfaces and basic operating systems (Server and workstations)
    • Requires excellent verbal and written communication and documentation skills
    • Strong customer service and an ability to exceed client expectations
    • Ability to document all client support issues/questions/concerns
    • Microsoft Office, Windows 7

     

    Preferred Skills

     

    • Past experience should include hospital system implementations with HL7 interfaces with common healthcare integration engines and working with blended teams of on-site and remote resources
    • Previous Healthcare experience or EMR experience
    • Previous experience implementing and training on software products
    • Experience in managed care or healthcare industry
    • SQL, IIS, SQL Server
    • Understanding HIPAA related policies and experience adhering to compliance standards during
    • integration implementation
    • Previous experience in the cardiac rhythm device management or electronic medical records field
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