Casualty Claims Supervisor

Company: Smith & Wilkinson ( Learn More )

General Information
US-ME-greater Portland, ME area
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Job Description Smith & Wilkinson has been engaged on a search for a Casualty Claims Supervisor for a Property & Casualty insurance company located in the greater Portland, ME area. This role, as part of the Casualty Claims team, is responsible for providing day-to-day oversight of the Casualty Claims operation, including overseeing workflow, assigning claims, and leading staff within the claims management workflow.

Primary Responsibilities
  • Assists in establishing and maintaining claims best practices.
  • Monitors claim outcomes through review and audit of performance and results.
  • Delivers excellent customer service to policyholders and agents.
  • Manages staff performance, including training, coaching, and performance appraisals. Provides support and feedback to assist staff in reaching performance goals and meeting customer expectations.

  • Job Requirements
  • Bachelor’s degree (B.A.) from four-year college or university; or 4-6 years of related experience; or equivalent combination of education and experience.
  • Casualty claims experience is required
  • Insurance designation such as CPCU is preferred
  • Prior management experience preferred
  • Some travel required
  • Job Requirements