Experienced Service Advisor - Suitland Maryland

Company: Sheehy Ford of Suitland, MD.

General Information

Location:	US-MD-Marlow Heights
Base Pay:	N/A
Req'd Education:	Not Specified
Employee Type:	Full-Time
Req'd Experience:	At least 1 year(s)
Req'd Travel:	Not Specified
Manages Others:	False
Relocation Covered:	False

Job Description Sheehy Auto Stores has an opening for an Automotive Service Advisor. Individual must be professional, have a friendly and outgoing personality who works well with their co-workers. A relatively clean driving record is required and automotive service experience is a must. Providing excellent customer service is our main objective. Great opportunity for stable, full time position with full benefits package available and opportunity for growth. ***Minimum 1 year Automotive Service Advisor Experience Required to Apply.*** The duties of a service advisor include: Greeting customers, scheduling service appointments and receiving vehicle information. Listening to requests of the service desired and clearly explaining information on the repair order. Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs. Estimating the cost and time needed to do the repair, taking into account the customer’s schedule. Handling customer complaints and maintaining high customer satisfaction standards. Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed Greeting customers, scheduling service appointments and receiving vehicle information. Listening to requests of the service desired and clearly explaining information on the repair order. Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs. Estimating the cost and time needed to do the repair, taking into account the customer’s schedule. Handling customer complaints and maintaining high customer satisfaction standards. Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems getting customer approval to do additional work and explaining the work performed and the charges being billed

Job Requirements Some experience as a service advisor is preferred. Reynolds and Reynolds knowledge is required. Excellent customer satisfaction skills are required. A friendly and out going personality

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