Hospitalist Coordinator

Company: Sound Physicians

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General Information
US-MT-Billings
N/A
4 Year Degree
Full-Time
At least 1 year(s)
None
False
False
Job Description

To assist locally in the operations of Sound Physicians in providing hospitalist service to Spring Valley Hospital Medical Center in Las Vegas, Nevada.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Represent Sound Physicians’ Hospitalist program at Spring Valley Hospital Medical Center assuring patients have received the hospitalist brochure and understand the role of the hospitalist physician.
  • Administer and monitor Sound’s patient satisfaction program.
  • Communicate patient issues/concerns to Chief Hospitalist and other Hospitalist team members if presented by the hospital, patient’s families, or the patients.
  • Serve as the customer service representative with the hospitalist group’s key “customers" – community PCPs, specialists, and ER physicians. Assure their satisfaction and communication levels are high with the Sound’s hospitalist program especially related to patient transitions. Solve and address any customer issues with the Chief/CMO and RVP as necessary.
  • Serve as the point of contact between Sound, the hospital, and the physicians as it relates to administrative functions (team scheduling, meetings, paperwork, calendar, etc).
  • Serve as the primary liaison between Sound hospitalist program (CMO/RVP/Chief/Team) and the hospital (serve as “face" of the Sound Hospitalist Team).
  • Handle the incoming calls, mail, and faxes. They must be sorted, filtered and distributed for the care providers so that priority items get a proper response.
  • Support Regional VP in data collection (core measures, patient satisfaction, LOS/CMI, and cost data) and other process improvement efforts.
  • Support Chief Hospitalist in scheduling meetings and ensuring attendance for hospital events. This includes team meetings, hospital committee meetings, and community outreach meetings. Room reservation and food service should be provided as appropriate. Also, keep meeting minutes at team functions.
  • Support Chief Hospitalist in scheduling physician interviews and related logistics. Assure on-boarding logistics are in place for new physicians (coordinate with Sound and Hospital).
  • Provide on-site coordination and facilitation for credentialing and privileging of the hospitalists.
  • Follow-up with the Spring Valley medical staff office to make sure the physicians have pagers, keys, and badges before work and that the pager number is available to the hospitals.
  • Assist the Sound’s billing department when Spring Valley medical records need to be pulled for verification.
  • Keep an updated contact list of the hospitalists, and forward appropriate correspondence.
  • Order office supplies. This includes general supplies, business cards, toner cartridges, and various other items.
  • Understand and be ready to assist doctors with the use of SoundConnect™ for entering charges on patients in the hospital.
  • Forward billing queries, deficient records notices, death certificates requiring signature, and other medical records information to the appropriate physician to facilitate their completion.
  • Support Chief Hospitalist to forward patient care, staff, and other concerns and issues from outside the program to the Regional Chief Medical Officer and Vice President to be handled appropriately by them .
  • Assist hospitalists with making sure they have access to the hospital and Sound computer systems and can get to records to which they will need access.
    • Job Requirements

     

    • Excellent customer service skills and organizational abilities
    • Strong written and oral communication skills
    • Position continually requires demonstrated poise, tact, diplomacy, and good judgment.
    • Attention to detail and accuracy
    • Client service oriented (both internal and external)
    • Able to handle confidential material in a reliable manner
    • Ability to interact and communicate with individuals at all levels of organization
    • Strong interpersonal skills able to handle sensitive situations and confidential information.
    • Ability to multi-task and prioritize workload in a fast-paced environment
    • Proficiency with Microsoft Office Suite


    EDUCATION / EXPERIENCE:

    Education

    • Minimum: BA/BS


    Experience

    • Minimum: 1-2 years Healthcare customer service
    • Preferred: 2-3 years Medical Office staff or Medical Group Management
    • Preferred: 2-3 years working in Hospital Setting


    This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

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