CEO/General Manager

Reports To: Board of Directors

Date Created/Revised: January 2013

General Summary:

Performs executive, administrative and supervisory duties relating to the planning, directing, coordinating and controlling of DCN, LLC. Develops short-range and long-range business plans and strategic focus with the Board of Directors. Represents DCN in local, regional and national forums, industry meetings, and associations. Communicates to the management team and employees the company's strategic focus and mission. Maintains an effective and current understanding of the telecommunications industry, including changes and trends. Provides leadership in the implementation and administration of company policies. All company departments report to this position directly or through subordinate managers.

Essential Job Functions:

•    Maintains communication with member companies through in person visits, as well as phone and email interaction.

•    Understand member company issues and operating environment.

•          In conjunction with the Board of Directors and management staff, develops and formulates strategic plans for DCN (3-5 year).

•          Leads the creation of action plans based on the strategic plan.

•          Attends industry meetings and seminars.

•          Stay current with industry trends and issues.

3. Assure the day-to-day financial activities of the company remain healthy by controlling expenses in relation to revenue to assure no cash flow problems occur. This function is done in conjunction with the Chief Financial Officer (CFO) of DCN.

•          Reviews capital and expense budgets as needed to ensure application of and stability of company’s financial goals.

•          Advance approval of all major expenditures.

•          Reviews balance sheets, income statements and other financial documents on a monthly basis.

•          Works with the CFO to assure the accuracy and completeness of customer billing and member compensation.

•          Work closely with CFO on long range company financial matters.

•          Work with CFO and department managers in developing annual budget.

•          Oversees the management of the DCN property including the network facilities as well as the land and building investments.

•          Meets with department managers to review expenses.

•          In conjunction with CFO oversees the capital assets of the company and directs their investment.

4. In conjunction with the Operations Manager, manage the network and communications infrastructure of the company to maintain all facilities at a level that exceeds requirements to meet current customer service levels.

•          Coordinates with the Operations Manager and consulting engineers to manage the evolution and growth of the network infrastructure.

•          Works with the Operations Manager and Product Development Manager in researching new products and technologies that may create new services.

•          Manage the process to provide network interfaces with Owner Companies and other carriers.

5. In conjunction with the Sales Manager, develop and market services to DCN's member companies and other enterprise customers.

•          Work in conjunction with the Sales Manager and the Product Development Manager to identify new product opportunities and new lines of business DCN should introduce to the market.

•          Advise Sales Manager of priorities for sales activities.

•          Oversee Carrier Relations to establish the Carriers as customers of DCN as well as create Master Services Agreements allowing DCN to purchase services outside the DCN footprint.

•          Maintain contact with major Customers to assure that they have a high quality of service and continue to use the DCN network for their wide area networks.

•          Review pricing of DCN services to assure the appropriate level of margin while remaining competitive in the market.

6. In conjunction with the Product Development Manager and Sales Manager, develop new products and services to meet the needs of DCN's member companies, major carriers government entities and enterprise customers.

•          Work in conjunction with the Sales Manager and the Product Development Manager to identify new product opportunities and new lines of business DCN should introduce to the market.

7. Promote public relations through various media and personal contacts. Represent DCN at the state, regional and national levels. In conjunction with other managers, portray a positive public image to partners, customers, and the community.

•          In conjunction with the Sales Manager and the Product Development Manager, reviews and assists in the development of a marketing direction for DCN's products and services, and reviews public communication surrounding those products and services.

8. Administrative responsibilities.

•          Review and approval of contracts and agreements with other carriers and vendors. Oversee creation of DCN Agreements with Member Companies and customers.

•          Complete annual evaluations of all employees reporting directly to General Manager and review the evaluations completed by all management that have employees reporting to them.

9. Review official correspondence and delegate/direct responses to such correspondence, as appropriate.

10. Comply with and oversee the administration and direction of company-wide compliance regarding all policies and procedures as contained in the Employee Handbook.

Performs other duties as assigned by the Board of Directors.

Knowledge, Skills, and Abilities:

1.       Knowledge of telecommunications networks and services.

2.       Knowledge of business management and personnel administration.

3.       Knowledge of general office practices and procedures.

4.       Knowledge of finance and financial management as well as accounting principles.

5.       Knowledge of sales and marketing practices.

6.       Ability to think critically.

7.       Ability to relate and work with Member Companies' management.

8.       Ability to function in a leadership role.

9.       Ability to function as a team player.

10.   Ability to travel regionally and nationally on company business - including weekends

11.   Ability to organize, prioritize and handle multiple tasks.

12.   Ability to work effectively in moderately stressful situations.

13.   Ability to work within scheduled deadlines.

14.   Skill in written and oral communications and in public speaking.

15.   Skill in use of computer and applications software.

16.   Skill in conflict management.

17.   Skill in planning (strategic and tactical).

18.   Accountable to Board of Directors and owners of DCN for profitability of the company.

19.   Accountable to maintain confidentiality of company records and information.

20.   Must hold a valid North Dakota Driver's License.

21.   Must be able to work with a minimal amount of supervision

22.   Integrity in professional and personal life is required.

Education and Experience:

A Bachelor's Degree in Business Administration, Engineering or other relevant field is
required. A Master's of Business Administration is an added value. Ten to Fifteen years experience in the
telecommunications or closely related industry, with five years experience in a progressively
responsible supervisory or administrative position.

Working Conditions:

Work is normally performed in an office environment with periodic field visits. Working hours are generally 40 to 50 hours per week.

Interpersonal/Accountability Working Conditions:

▪          Dependability, accuracy, and honest to your customer, vendors, and co-workers.

▪          Strong business ethics, accountability, and dependability to the company and Board of Governors.

▪          Willingness to adapt to the telecommunication industry.

▪          Responsible for maintaining the security of company information.

Signature: __________________________________

Printed Name: __________________________________

Date: __________________________________