Group Guests Liaison (Group Sales - RV Resort/Hospitality)

Company: Sun Communities ( Learn More )

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General Information
US-ME-Portland
N/A
4 Year Degree
Full-Time
At least 3 year(s)
Road Warrior
False
False
Job Description

Are you an experienced group sales professional looking to use your talents to help drive revenue for a world class portfolio of RV resorts? Have you worked in the hospitality industry and are looking for a new opportunity to enhance your skill set?  Are you looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Communities & Sun RV Resorts and help us to build something special! We are looking for a Group Guests Liaison who has a real knack for providing great customer service.

Position Overview

The Group Guests Liaison (GGL) solicits, sells, and coordinates reservations for resort sites and other amenities to maximize revenue, especially during non-peak times.  The GGL regularly prospects for new business, acts on opportunities to increase ancillary revenue, and promotes repeat business by providing world-class customer service.

Job Duties



  1. Prospect for new business to schools, social groups, businesses, church groups, organizations, and other target markets within designated geographic region

  2. Follow up with prospects on a regular basis to secure new business

  3. Meet with prospects to conduct individualized needs assessments, generate proposals, and book reservations of RV resort site nights, building rentals, catering, activities, or store sales

  4. Maximize the use of sites during non-peak times, such as shoulder months and weekdays

  5. Maximize the ROI of property amenities to both existing and new customers

  6. Obtain subsequent in-season reservations from individuals/groups exposed to a community as a result of participating in group events

  7. Maintain intimate knowledge base of resort portfolio’s amenities, nearby attractions, and site/amenity availability

  8. Consistently establish meaningful business relationships by effectively marketing individual properties, Sun RV Resorts, and oneself

  9. Maintain regular contact and work closely with RV Resort Managers regarding sales opportunities for designated resorts

  10. Other duties as assigned


Job Requirements
  • Bachelor’s degree, preferably in property management, business, or other related field
  • Minimum 3 years hotel, hospitality, or event sales experience required with demonstrated ability to promote and sell products and services specific to the hospitality industry
  • Extensive knowledge and understanding of hotel/resort operations
  • Ability to conduct personalized needs assessments and provide tailored proposals to meet prospect’s needs
  • Proven track record of meeting or exceeding defined sales goals
  • Experience working with or managing RV resorts preferred
  • Ability to coordinate all aspects of event/group arrangements necessary to ensure guest objectives and expectations are met
  • Excellent organization and time management skills
  • Ability to use computers including the internet, Microsoft Office suite, and online reservations systems
  • Willingness and ability to travel 80%+ of the time
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