Retail Store Manager - Kittery Premium Outlets

Retail Store Manager

History:

In 1895, Daniel Swarovski I, a Bohemian inventor and visionary, moved to the village of Wattens, Tyrol in Austria, with his newly-invented machine for cutting and polishing crystal jewelry stones. From these beginnings, which revolutionized the fashion world, Swarovski has grown to be the world's leading producer of precision-cut crystal, for fashion, jewelry and more recently lighting, architecture and interiors. Today, the company, still based in Wattens, family-owned and run by 4th and 5th generation family members, has a global reach, with some 24,000 employees, and a presence in over 120 countries.

If you have the drive and desire to succeed with a sophisticated company steeped in our 100 years of tradition, you're the perfect example of whom we want for our team.

We are currently seeking a fashion forward, experienced, and driven  Retail Store Manager to lead our store team!

GENERAL RESPONSIBILITIES

· Oversees retail store operations to company standards; ensuring effective implementation and maintenance of programs as well as meeting financial and operational objectives.

· Ensures Sales, Units Per Transaction, Dollars Per Transaction, Swarovski Crystal Society Memberships, and Financial Goals are achieved.

· Responsible for generating 20% of the Store’s Sales.

· Maintains store cash handling records, reports and opening and closing procedures.

· Reviews merchandise orders and inventory levels for accuracy and consistency.

· Implements inventory procedures and inventory control program.

· Maintains allocated budget within the store.

· Demonstrates/Sells products to customers, explaining benefits, features, prices, quality, value and other information, builds the business through outstanding customer service.

· Ensures visual standards are appropriate and support the brand image.

· Merchandises displays to Plan-O-Gram and to accentuate products.

· Notifies supervisor of competitive activities.

· Develops information on retail customers to enhance sales; maintains customer log.

· Plans, coordinates and sets-up for special events and promotions.

· Maintains communication with Supervisors regarding retail sell through, activity recommendations to increase sales/inventory and accommodate retailer issues.

SUPERVISORY RESPONSIBILITIES

· Administers Performance Management programs.

· Participates in staffing decisions including employment, discipline, training, assignment and termination.

· Creates a productive work environment through consistent coaching and training of the Sales Consultants.

· Ensures that all practices meet applicable legal requirements, policies and procedures.

· Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness and profitability.

· Creates a Selling Culture in the Store, ensures Associates are trained in the “Swarovski Experience" Training Program and other Selling techniques.