Resident Services Director

Company: Elmcroft Senior Living ( Learn More )

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General Information
US-TN-Knoxville
N/A
2 Year Degree
Full-Time
Not Specified
Negligible
True
False
Job Description

A generous heart, a warm spirit and a genuine compassion for others. These qualities best describe the special people who work at Elmcroft. We are trusted members of an extended family who find great personal reward in bringing happiness into the lives of our residents.

Elmcroft is looking for a Resident Services Director for our assisted living facility. The Resident Services Director is responsible for the overall implementation, delivery, and coordination of resident services at the community. Directly supervises all employees of the nursing department.

This position is responsible for the overall direction, coordination, and evaluation of this department. Also this person, carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. The responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Duties include but are not limited to:

  • Being completely familiar with the state regulations governing Assisted Living, ensuring compliance in department by regularly reviewing regulations checklist.
  • Performing timely and accurate resident assessments utilizing assessment tool, and communicating changes to the Executive Director for billing purposes.
  • Managing labor hours so that all labor dollars are within operating budget as tied to census and acuity. Utilizing staffing models to guide scheduling, daily/weekly Kronos reports to monitor labor use and overtime, and bi-weekly labor reports to review hours used.
  • Managing expenses within given budget parameters utilizing spend-down sheets.
  • Providing oversight with medication management to assure all MAR’s are correct and that the residents receive medications timely and accurately. Working with consultant pharmacist as needed to assure community is in compliance.
  • Insuring all charting is performed timely and in accordance with state regulations.
  • Providing timely and honest communication with families in order to promote good relationships and keep them informed about resident’s condition and community events.
  • Participating in the 100 hours/100 days program as required by position to assist residents in adjusting to their new home.
  • Minimizing Worker’s Compensation claims by providing inservices in high-risk areas and proactively working with Risk Management to reduce dollar costs when claims do occur. Directing employees in need of health care to the most appropriate level of care, listed on our Worker’s Compensation list of approved doctors and hospitals.
  • Maintaining outreach and education efforts throughout the community to promote the marketing effort.
  • Providing marketing support within the community by participating in tours and discussions with potential residents and their families. Providing assessments for potential residents to determine their eligibility for Assisted Living.
  • Creating positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular feedback systems and promotional incentive programs.
  • Hiring and training personnel in accordance with Power Hiring techniques. Providing appropriate performance feedback throughout the year. Disciplining and terminating employees based on Elmcroft Human Resource guidelines.
  • Arranging for required and appropriate orientation, education, training, and inservices for staff in accordance with licensing requirements, state guidelines, and the needs of the community. Document all training as required.
  • Providing appropriate guidance for employees by planning work schedules, assigning work duties while on shift, and directing the work on a daily basis.
  • Providing on-call backup to community when not on duty.
  • Maintaining confidentiality of all pertinent personal or health information concerning residents and staff.
  • Performing other duties as assigned and which relate to the success of Elmcroft and the Care, Comfort, and Happiness of our residents.

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    Equal Opportunity Employer - M/F/D/V

    Job RequirementsA minimum of a one year experience in nursing and one year experience in management is required.  LPN or RN license required.
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