EMR Implementation Specialist

Company: Medical Center Clinic ( Learn More )

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General Information
US-FL-Pensacola
N/A
4 Year Degree
Full-Time
At least 2 year(s)
Not Specified
True
False
Job Description


Job Description

EMR IMPLEMENTATION SPECIALIST


SUMMARY OF POSITION:         Direct, coordinate and facilitate training and marketing activities that will develop, expand and maintain optimum usage of Medical Center Clinic’s EMR.

DEPARTMENT:                         Health Information Management

REPORTING RELATIONSHIP:  SVP Financial Operations

DRESS CODE:                         Professional

MAJOR DEPARTMENT RESPONSIBILITIES:

  1. Conduct research to identify existing and potential increased feature usage by EMR users.  Develop goals for each specialty department through interactive development activities. 
  2. Serve as a liaison between physicians/EMR users and administrative/HIM department to insure clear understanding among all parties of procedures and protocols. 
  3. Visit, email and phone call end users to assist them with questions, challenges and concerns. 
  4. Distribute printed information such as training manuals, updates, reminders/tips and any other educational materials for all EMR users.
  5. Develop a status report that identifies communication made to physicians/departments/end users and track results of those communications by increase/change in usage (i.e. feature usage not previously utilized).  Report should also indicate comments from users (positive and negative) and should be a basis for recommending changes in procedures and policies. 
  6. Maintain database records and files including results/changes from meetings and communication (See #5).
  7. Edit and recommend topics/discussion through newsletter/MyMCC information in reference to EMR features/tips/survey results, etc.
  8. Conduct surveys and questionnaires to identify strengths/weaknesses and/or areas to target for improvement/utilization. 
  9. Coordinate all efforts in regards to EMR utilization through appropriate risk, compliance and clinical review.
10.  Other special projects as assigned.

MAJOR CORPORATE CULTURE RESPONSIBILITIES:

  1. Follow established corporate and department-specific policies and procedures
  2. Attend all corporate and department-specific required training.
  3. Comply with MCC Service Standards:
  • MAKE FIRST IMPRESSIONS POSITIVE ONES.  Greet all patients, visitors and co-workers in a pleasing manner with eye contact, a verbal greeting, and a smile. Offer assistance to anyone who appears lost or in need.  Walk patients to their destination rather than pointing the way; use good elevator etiquette.
  • DEMONSTRATE A TEAM ATTITUDE.    Remember you are part of a team, and the success of MCC is everyone’s responsibility.  If you don’t know how to assist a patient or co-worker with an issue, find someone who can.  Be personally responsible for making sure issues are addressed. 
  • MAINTAIN A PROFESSIONAL APPEARANCE.    Wear your name badge at all times. Comply with the uniform policy for your department or job description. Confine gum chewing and eating to break areas; save personal conversations for break times; turn off non-work related cell phones.  Maintain a neat and clean work area, both in your department and throughout MCC.
  • DEMONSTRATE A POSITIVE ATTITUDE.    Interact with all patients, visitors, and co-workers in a professional and upbeat manner.  Be courteous, respectful, friendly, and helpful.  Express yourself and your concerns using helpful words versus confrontational words or profanity. If you are unable to maintain a positive approach, remove yourself from the situation.
  • MAKE LASTING IMPRESSIONS POSITIVE ONES.   Maintain patient privacy and confidentiality at all times.   End your interactions with patients, visitors and co-workers with a friendly or kind word.   Make sure patients waiting alone at the front door have transportation home. 
    • 4.  Perform other duties as may be assigned cheerfully and willingly.


    Job Requirements

    1. Demonstrated customer-service skills.
    2. Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
    3. Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
    4. Minimum education requirement is high school diploma or GED.
    5. Bachelor’s degree or equivalent experience in business or related field preferred.
    6. Minimum of two years experience in healthcare or in Health Information Management.
    7. Ability to work after normal business hours when required.
    8. Knowledge of implementation and training strategies, processes and available resources.
    9. Ability to create, compose and edit written materials.
    10.  Ability to operate telephone, printer, copier, calculator, and fax machine.

    11.  PC literate in windows environment; ability to use a variety of software applications to include but not necessarily limited to Microsoft Word, Excel, Access, PageMaker, Outlook Express and the Internet.

    12.  Ability to gather data, compile information and prepare reports.

    13.  Proficient in use of English language in both verbal and written communication

    14.  Ability to use independent judgment and to manage and impart information to a range of referral sources.

    15.  Ability to work effectively and creatively within a team environment as well as independently.

    16.  Ability to effectively communicate with individuals of varying socio-economic backgrounds with diplomacy.


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