Desktop Support Lvl 1

Company: Strategic Staffing Solutions ( Learn More )

General Information
US-AR-Little Rock
N/A
Not Specified
Contractor
At least 1 year(s)
Not Specified
False
False
Job Description


Locations: Little Rock, AR (Two week training in Pine Bluff, after training commute 1 to 2 days a week to Pine Bluff)



Summary:

The Desktop Support Specialist III technical assistance to computer users. Supports and maintains corporate desktops and peripherals; provides second tier support for end users’ issues and requests. Performs advanced level of duties in areas such as Help Desk application administration and the desktop deployment process.



Essential Duties and Responsibilities:

  • Provides expert level response to Help Desk incidents and requests
  • Installs and maintains corporate desktops and laptops focusing on operating systems, network connectivity, and peripherals.
  • Installs and maintains end user (client side) applications on all desktops and laptops corporate wide.
  • Supports and monitors end user access to Internet and Internet based applications.
  • Supports end user and server side telephony applications and systems
  • Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
  • Performs other duties and responsibilities as assigned










  • Job Requirements

    Qualifications:


    Skills

    • Ability to read and comprehend simple instructions, short correspondence and memorandums
    • Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations
    • Ability to write simple correspondence
    • Ability to write routine reports and business correspondence
    • Ability to write procedures
    • Ability to respond in writing to customer complaints, regulatory agencies or members of the business community
    • Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees in the organization
    • Ability to speak effectively before groups of customers or employees


    Education and/or Experience

    • BS/BA Degree in Computer and Information Sciences, Engineering, or a related field is required, and
    • One year of work-related experience, on-the-job training, and/or vocational training


    Computer Skills

    • MS Office programs


    Certificates, Licenses, Registrations

    • MCSE, or a similar certification, or the willingness and ability to obtain such certification within 12 months of employment


    Other Qualifications (including physical requirements)

    • Ability to quickly master new IT processes and tools
    • Ability to relay technical information in business terms
    • Ability to assess problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources