Customer Service Representative (Medical / Customer Service)

Company: Integrated Medical Systems International, Inc.

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General Information
US-LA-New Orleans
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

Paging dynamic, high energy, self-confident Customer Service Representatives, we have your next mission, you decide to accept! We are Integrated Medical Systems International and we have developed proven programs for surgical instrument care, repair, restoration, education, minimally invasive surgical support and central sterile department processes. We need a Customer Service Representative who will be our (Operating Room) OR Liaison at our client’s medical facility.

 

On this challenging and rewarding mission, you must be strong and brave by demonstrating your flexibility and team-orientation in this fast-paced environment, working with diverse personalities. You will be assisting with the flow of surgical instruments from the central sterile department through the operating suite and post operation. In this role your proven industry knowledge, strong interpersonal skills, poise under pressure, and commitment to delivering world class customer service will be vital to the efficient, smooth flow of the surgical process. Daily you will complete your mission with a sense of pride in your personal achievement.

 

Customer Service Representative (Medical / Customer Service)

 

Job Responsibilities

 

As our Customer Service Representative, you will be serving as the “point personal" to resolve issues that may arise before, during, and after a surgical case.

Additional responsibilities for our Customer Service Representative include:

  • Communicating with staff prior to any/all surgical cases to ascertain specific instrument and supply needs and ensures these items are available
  • Identifying instrumentation related to tray additions and reconfigurations and communicating order needs to Manager
  • Performing data collection duties for tracking on the Daily Service Planning Worksheet
  • Assisting in and monitoring projects on an as needed basis
  • Consulting with staff to identify and implement revisions to instrument trays, naming conventions, count sheets, and methods of specialty instrument identification (taping)
  • Reviewing surgery schedule to determine loaner/vendor instrumentation availability
  • Assisting in the education of OR and SPD staff on needed basis
  • Providing in-services to IMS staff in conjunction with monthly staff meeting
  • Monitoring “Priority List" to ensure instrumentation is ready and available for all first cases of the day, as well as instrumentation that must be reprocessed for “to follow" procedures
  • Assisting in the reprocessing of instrumentation in the SPD department
  • Interacting daily with OR Coordinators/Team Leaders to identify needs and resolve issues
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    Customer Service Representative (Medical / Customer Service)

    Job Requirements

    As our Customer Service Representative, you must have the education and experience necessary for this position.

    Additional requirements for our Customer Service Representative include:

    • Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and /or training; or combination of education and experience
    • Previous experience as a surgical technician, preferred
    • Must adhere to IMS' dress requirements in street and O.R. attire; appearance is neat and well-groomed at all times
     

    Customer Service Representative (Medical / Customer Service)

    Benefits

    We are proud to offer our full-time employees the following benefits package:

    • Medical – PPO
    • Dental – PPO
    • Vision – PPO
    • Life Insurance
    • Flex Spending
    • Dependent Care –Employer paid
    • Employee Assistance Program
    • 401(k) Employer match
    • ID theft protection
    • On-line Will Preparation
    • Travel Assistance Benefit
    • Certification Reimbursement

     

    Customer Service Representative (Medical / Customer Service)

    Company Overview

     

    Our culture is casual, friendly, team-oriented and supportive; it includes a monthly employee recognition program and we also provide coaching to our team members to assist them in their career advancement aspirations.

     

    Our mission is not impossible! Say yes! Come join us! We offer a competitive salary and great benefits! Apply today! For more information, please visit the benefits page on our website. http://www.imsready.com/careers/careers_benefits.aspx

    Apply Now