Duration: 2-10 months
Description:
- Assist client employees, consultants and guests of the company with booking airline, hotel and car reservations by providing various options and their associated costs.
- Receive travel requests and researches options for most efficient travel arrangements at the lowest cost to client, using preferred vendors when possible.
- Issue and validate airline tickets from computerized system.
- Obtain confirmation of car rentals and lodging space using negotiated rates from preferred vendors.
- Communicate all pertinent travel information to each travelers via e-mail
- Use resources to provide options for hotels and car rentals and answer inquiries concerning routes, fares and accommodations.
- Track direct billing for cars and hotels.
- Capture pertinent accounting information on all airfare invoices for internal accounting purposes and management reporting.
- Track unused airline credits and process refunds on any unused airline tickets for all individual travelers.
- Inform international travelers about documentation requirements for entry in other countries.
- Assist travelers with obtaining passports and visas when necessary.
- Negotiate contracted rates at preferred hotels in our most frequented cities.
- Arrange in-bound group travel for training including meeting space, catering and audiovisual equipment, if applicable.
- Assist with off site day meetings for all departments
- Negotiate zones fares with specific airlines for group travel, if applicable.
- Does training on travel related processes, if applicable.
- Arrange charter flights and car service arrangements for executives when requested.
- Update shared spreadsheet on attendees for all meetings and tradeshows to ensure all travel department members have access to accurate information.
- 8+ years doing corporate travel with at least 2 years on-site inside a corporation.
- Prefer experience on GDS: Apollo/Travelport
- Customer Service
- Communication
- Knowledge: Technical, Geographical, Travel Industry, Logistics
- Flexibility/Initiative
- Organization
- Teamwork
Education:
- High school diploma, travel school certification and four year's related experience; or equivalent combination of education and experience.
- Associates or Bachelor’s Degree preferred