DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Our Work Force Management Mission Control Analyst is a very important part of our family. You will be responsible for intra-day management of service level, site efficiency/occupancy and agents to ensure adherence to schedule and compliance with established parameters during real time situations. This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Also, real time interaction with client for reciprocal communication imperative to maintain operations at peak performance. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
What We’re Looking for