IT Business Analyst

Company: SkillStorm Commercial Services LLC

General Information
Not Specified
At least 5 year(s)
Not Specified
Job Description

SkillStorm is seeking an IT Business Analyst for one of our clients in Charlotte, NC.

Job Description:

The Business Analyst is required to support foundational Microsoft Office 365 requirements gathering, solution validation and management to ensure successful service design delivery and service implementation. This role is responsible for capturing, defining and translating detailed experimentation requirements into achievable deliverables and driving those requirements through service validation/testing. 
This includes:

  • Functional / Technology Requirements – Experimentation management and reporting 
  • Captures and translate requirements into 'Experimentation Success Criteria' 
  • Experimentation Requirements - Manageability, Efficiency, Availability & reliability, Capacity & performance, Security, Installation, Continuity, Controllability, Maintainability, Operability, Measurability & Report-ability 
  • Usability requirements - Performance standards and Test Scenarios 
  • Defining and implementing Office 365 experimentation playbooks, workflows and modeling 
  • Provides oversight and helps facilitate internal service/product toll-gating processes, including Permit to Build (PTB) and Permit to Operate (PTO) activities and coordinates acceptance activities for aligned services/products 
  • Engages with relevant stakeholders to ensure specifications meet experimentation requirements 
  • Coordinates with infrastructure and user testing leadership to determine if requirements have been met 
  • Supports testing such as test plan development, supporting execution and any defect / service improvement 
  • Required Skills: 

  • Must have Microsoft Cloud Fundamentals certification or equivalent Microsoft Cloud 
  • Must be ITIL foundational certified 
  • Must be Agile certified 
  • Excellent written and verbal skills 
  • Strong dedication to quality customer service 
  • Excellent analytical and problem solving skills 
  • Exceptional organizational and analytical skills with high attention to detail 
  • Possess a personal sense of urgency and the ability to handle a fast-paced environment 
  • Ability to work with business and technical teams to build requirements and technical artifacts 
  • Proven experience in developing and executing on the product/project lifecycle including selection, design, test, certify, implement, support and optimize for end user focused services 
  • Proven experience with designing and implementing Microsoft Office 365 Security and Compliance Center 
  • 5+ years of experience using ITIL processes and standards
  • 5+ years of experience with designing and implementing medium to large Enterprise-Level cloud solutions 
  • 5+ years of experience with designing and implementing medium to large Enterprise-Level user computing / productivity solutions 
  • 1+ years of experience designing and implementing Microsoft Office 365 
  • Desired Skills: 

  • ITIL 
  • Microsoft Office 365 
  • Microsoft Azure 
  • Microsoft Identity Manager 
  • Microsoft Azure Information Protection 
  • Microsoft Enterprise Management Suite + Security 
  • Remedy 
  • Microsoft Visio 
  • Microsoft Word, PowerPoint, Excel 
  • Experience with GIT/JIRA
  • Job Requirements