Business Services Clerk (Aria)

Company: MGM Resorts International ( Learn More )

General Information
US-NV-Las Vegas
Not Specified
Not Specified
Not Specified
Job Description Grade:

  • Provide excellent service consistent with the property's core service standards and brand attributes.
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
  • Proactively seek to provide refined luxury service ensuring guest satisfaction.
  • Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
  • Perform counter service functions such as: sending and receiving faxes, photocopying, computer workstation rentals, laptop and workstation printing.
  • Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
  • Assist guests with processing and reviewing all shipping and receiving materials.
  • Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Provide excellent guest service consistent with the company’s core service standards and brand attributes.
  • Be knowledgeable of Department and Hotel goals.
  • Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.
  • Be knowledgeable of Hotel information to answer guest inquiries.
  • Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
  • Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials.
  • Ensure Hotel property and equipment is properly used and maintained.
  • Protect and utilize Hotel assets in a responsible and professional manner.
  • Provide a variety of business related services to hotel guests, convention delegates, and interdepartmental guests.
  • Perform shipping and receiving operations for all in-house guests and convention delegates.
  • Efficiently process and document all stored inventory of courier and drop-off parcels.
  • Efficiently process and document gift certificate sales.
  • Ensure department inventory security and accuracy when releasing packages or facilitating delivery of packages.
  • Assist guests with workstation personal computer functions, including Internet usage.
  • Process rental requests for computer, mini-suites, copier and wireless equipment.
  • Access all functions of computer system in accordance with departmental specifications.
  • Maintain interdepartmental communication and support services with Sales, Convention Services, Special Events and the Mail Center.
  • Provide assistance and information for inquiries about business activities, convention and hotel functions at our sister properties as well as other locations citywide.
  • Facilitate operation of exhibit, meeting and function set-ups in regards to package, freight and equipment delivery.
  • Assist with package and fax deliveries around the property.
  • Perform various Business Center tasks expediently, utilizing multi-task talent. Maintains calm, orderly demeanor in stressful environments.
  • Interact with guests and shipping couriers in tracking and researching missing parcels.
  • Notify Business Services Management and Front Desk Management of all irregularities, guest problems or related areas of difficulty.
  • All applicants will be subject to cross train as a package and freight specialist.
  • Perform all other job related duties as requested.
  • Required:

  • At least 6 months experience handling multiple phone lines.
  • At least 6 months of cash handling experience.
  • At least 6 months of guest service experience.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 
  • Preferred:

  • Previous experience working in a similar resort setting.
  • Job Requirements