Business Services Clerk (Aria)
MGM Resorts International
( Learn More )
Provide excellent service consistent with the property's core service standards and brand attributes.
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
Proactively seek to provide refined luxury service ensuring guest satisfaction.
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
Perform counter service functions such as: sending and receiving faxes, photocopying, computer workstation rentals, laptop and workstation printing.
Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
Assist guests with processing and reviewing all shipping and receiving materials.
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Provide excellent guest service consistent with the company’s core service standards and brand attributes.
Be knowledgeable of Department and Hotel goals.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.
Be knowledgeable of Hotel information to answer guest inquiries.
Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials.
Ensure Hotel property and equipment is properly used and maintained.
Protect and utilize Hotel assets in a responsible and professional manner.
Provide a variety of business related services to hotel guests, convention delegates, and interdepartmental guests.
Perform shipping and receiving operations for all in-house guests and convention delegates.
Efficiently process and document all stored inventory of courier and drop-off parcels.
Efficiently process and document gift certificate sales.
Ensure department inventory security and accuracy when releasing packages or facilitating delivery of packages.
Assist guests with workstation personal computer functions, including Internet usage.
Process rental requests for computer, mini-suites, copier and wireless equipment.
Access all functions of computer system in accordance with departmental specifications.
Maintain interdepartmental communication and support services with Sales, Convention Services, Special Events and the Mail Center.
Provide assistance and information for inquiries about business activities, convention and hotel functions at our sister properties as well as other locations citywide.
Facilitate operation of exhibit, meeting and function set-ups in regards to package, freight and equipment delivery.
Assist with package and fax deliveries around the property.
Perform various Business Center tasks expediently, utilizing multi-task talent. Maintains calm, orderly demeanor in stressful environments.
Interact with guests and shipping couriers in tracking and researching missing parcels.
Notify Business Services Management and Front Desk Management of all irregularities, guest problems or related areas of difficulty.
All applicants will be subject to cross train as a package and freight specialist.
Perform all other job related duties as requested.
At least 6 months experience handling multiple phone lines.
At least 6 months of cash handling experience.
At least 6 months of guest service experience.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
2018 True Careers Inc. All rights reserved |
Entry Level Jobs
Jobs in Canada
Jobs in UK
Free Career Test