Sr. Technical Product Manager- Reporting & Analytics- myHealthMart Products

Company: McKesson ( Learn More )

General Information
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Job Description

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

As the nation's largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson's focus on providing customers with the industry's highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.

Current Need

As a Senior Technical Product Manager on our Technical Product Development team in the US Pharmaceutical Marketing department, you will contribute to defining and building products based on industry experience, contact with customers and prospects, interactions with internal stakeholders (Health Mart and Access Health, primary in this case); interactions with others within Marketing; and leading approaches from adjacent and other industries The focus of such products and programs in your area is currently on retail customers with myHealthMart (web and mobile), myMcKesson and related products like Your Pharmacy Online (YPO).

Partnering closely with others across our Marketing team (Product Strategy and Demand Generation), key business stakeholders, and internal and external IT developers, you will provide support and expertise in developing requirements, product roadmaps, product releases, managing and delivery and quality. You will be also responsible to gather usage statistics to help prioritize ongoing development efforts as well influence overall product strategy decisions related to the product portfolio in your scope of influence.

Position Description

You are responsible for defining requirements and packaging features into product releases and collaborating heavily with others in the Marketing department, Development and Support teams to execute the end-to-end product management process. You are also responsible for effectively communicating key decisions, product roadmaps, issues, and other relevant information to your supervisor and other US Pharma Marketing leaders. You must analyze the competitive landscape, monitor and incorporate industry innovations, maintain product portfolio roadmaps, define user personas, write product business and technical requirements, and work with internal/external service providers to deliver the requirements, keeping all interested parties "in the loop" along the way.

You must possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time with internal and external stakeholders to understand customers' problems, and to find and/or develop innovative solutions to solve those problems. You must be able to communicate and effectively build relationships with many functions and people across the company. You will also serve as the internal and external "evangelist" for your product offering(s).

Key Responsibilities

  • Along with Product Strategy and Technical Product Development counterparts, regularly connect with internal stakeholders (Health Mart, Access Health, and others as needed) and directly with customers to understand business priorities, customer challenges, and other relevant information to contribute to a vision for existing and/or new products.

  • Responsible for the lifecycle management of retail-focused products, and their performance and penetration within McKesson retail customers and their patients (YPO).

  • Product Owner Manage the development and operations and life cycle management of retail focused products. Own the requirements definition and work with the team on stakeholder prioritization, as well as technology development and roadmap for features/user stories and product evolution. Keep stakeholders informed and solicits input/feedback on key decisions and roadmap priorities.

  • Oversee the development of prototypes, mockups, and wireframes, and then validate with customers and internal stakeholders.

  • Work with Agile / Scrum teams to capture and translate requirements, develop user stories, test features, and work with beta customers to pilot and implement products and gather feedback.

  • Work collaboratively with the Demand Generation team to review marketing/communications messages and migrate customers to new products or product versions as they are available.

  • Conduct product demos across various stakeholders internal and external.

  • Maintain a detailed competitive landscape analysis to ensure continued differentiation of target products/programs.

  • Collect and analyze usage statistics to gauge customer value and determine go-forward product development priorities.

  • Liaison for products between McKesson Business groups and Business Units, internal and external IT providers, other product managers, Demand Generation functions, the field sales organization, the legal department, and other stakeholders to achieve above goals.

  • Be a "team player" within the Technical Product Development team specifically, and the US Pharma Marketing team overall, to leverage knowledge to enable optimal delivery of differentiated products across all customer segments

  • Work on support issues by analyzing and finding resolution

  • Qualifications Minimum Requirements

    5+ years of product management experience including 2+ years managerial experience

    Critical Skills

  • 5+ years experience delivering Reporting and Analytics tools in a Product Management role in a customer facing capacity

  • Experience in building Data/Reporting/Analytics products as Technical Product Manager/Product Owner using Agile / Scrum development methodology

  • Ability to work effectively and collaboratively with business/strategy product managers and leadership teams across stakeholders - from business owners, operations, engineering to sales

  • Ability to communicate and translate between business and technical partners to create deep and mutual understanding of the product portfolio

  • Experience writing requirements and user stories and working with engineering team to develop analytics, eCommerce, and digital products

  • Additional Knowledge & Skills

  • Ability to communicate and translate between business and technical partners to create deep and mutual understanding of the product portfolio

  • Demonstrated business acumen and analytical capabilities

  • Experience managing and working with Tier based support teams

  • Drive initiatives with experimentation mindset (build/measure/learn)

  • Demonstrated customer-first attitude and delivering on an excellent customer experience

  • Lead pilot engagements with customers - with KPIs to measure for success

  • Ability to work with multiple business owners, and balance the requirements/desires of different functional groups

  • Excellent cross-functional team, project and organizational leadership skills with the proven ability to interact with and influence varied and diverse personalities across all levels and functions

  • Passion for taking on complex product areas with multi-faceted competitive industry landscape

  • Creative problem solver who can deliver mutual benefits

  • Team player who is willing to share knowledge and work collaboratively with others within the Technical Product Development team and the US Pharma Marketing team to maximize our collective contribution to McKesson and our customers' success

  • Extraordinary written and oral communication skills

  • Professional maturity and ability to act independently with sound business judgment

  • Proficient at managing multiple projects with tight and often competing deadline

  • Education

    MBA preferred in Marketing, Business or related field or equivalent experience

    Physical Requirements

    General Office Demands

    Benefits & Company Statement McKesson believes superior performance individual and team that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it's flexible enough to meet the different needs of our diverse employee population.

    We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

    But we can't do it without you. Every single McKesson employee contributes to our missionwhatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our companyand of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

    McKesson is an equal opportunity and affirmative action employer minorities/females/veterans/persons with disabilities.

    Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

    Agency Statement

    No agencies please.

    Job Requirements