Enterprise Service Desk Specialist

Company: Kforce Technology ( Learn More )

General Information
US-VA-Arlington
N/A
Not Specified
Contractor
Not Specified
Not Specified
False
False
Job Description

RESPONSIBILITIES:

Kforce is immediately seeking an Enterprise Service Desk Specialist for our leading independent, end-to-end IT services client for a long-term project in Arlington, Virginia (VA). Our client, serves nearly 6,000 private and public-sector customers across 70 countries delivering powerful next-generation IT services and solutions.Essential Job Functions:
  • Under general supervision, conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks
  • Develop scripts
  • Analyze tailored reports
  • Review and correlate audits
  • Conduct Tier 1 and higher tiered analysis in response to Service Desk escalation
  • Monitor tickets to correlate events and incidents for maintaining overall required levels of performance of Information Technology Services
  • Perform patching of ticket management system and perform Remedy System Administration
  • Job Requirements

    REQUIREMENTS:

    • Certified in accordance with DODD 8570.1 Information Assurance Technician I
    • Certification required in Information Technology Infrastructure Library (ITIL) version 3 Foundation
    • Security PLUS certification
    • 5-9 years of experience required with at least 4 years of experience using Remedy
    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.