Parts Support Specialist
( Learn More )
$15.00 - $18.00 /Hour
Ref ID: 03600-9501067125
Classification: Customer Service
Compensation: $15.00 to $18.00 per hour
Our Customer Service Representatives are the liaison between our company and its current and potential customers. A successful team member will be able to provide a professional customer service experience and maintain quality customer relationships. We want self-motivated individuals who value integrity, professionalism, team work, and a strong work ethic, keeping customer satisfaction at the core of every decision and action. The main duties of this position include: - Ensure customer satisfaction by placing orders, scheduling deliveries and services, responding to inquiries, and taking appropriate action to resolve concerns regarding parts. - Receive multiple quotes from vendors and determine which part to source. (99% of a purchasing role is internal customer service and does not interact with the external customer.) - Take orders by phone and email, Prepare and process quotes to orders, and handle multiple inputs of information. - Research items to ensure customers are getting the right components. -Receive emails from customers regarding parts issues, verify warranty and provide pricing -Create service tickets for parts and automation products. -Schedule parts delivery. Essential Functions and Responsibilities Manage high volume of incoming calls Prepare quotes enter orders into CRM Maintains customer records by updating account information Schedule and expedite product to meet customer needs Review customer contracts Ensure resolution of customer complaints/concerns Trace shipments Resolve technical inquiries Process product returns Manage non-conforming product Promote product and services Collects Strategic information and customer data Assist customer in selecting appropriate product or assembly to meet customer requirements Follow communication procedures, guidelines and policies
Required Skills and Certifications Proficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively. Familiarity with CRM systems and practices and ERP systems Excellent written and verbal communication Cooperation/teamwork Attention to detail Preferred Skills Experience in fluid system technologies Experience in alternative fuel, bio-pharmaceutical, chemical and petrochemical, oil and gas, power, or pulp and paper industry Qualified candidates please submit resumes online.
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.981.6731 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
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