Branch Operations Leader

Company: Williams Scotsman ( Learn More )

General Information
US-AR-North Little Rock
Not Specified
Not Specified
Not Specified
Job Description

Essential Functions: Responsibilities of the Branch Operations Leader include, but are not limited to:


  • Conducts business in compliance with all Williams Scotsman Safety, Transportation, and Environmental Policies.
  • Conducts periodic safety meetings as well as update safety documents and logs i.e. OSHA, DOT/DQF.
  • Manages employee health and safety through creating a safer workplace, DuPont STOP™, training and observations, and regularly scheduled assessments of the branch.
  • Ensures operating standards are conducted; supported by robust training and communication actions.
  • Operations

  • Provides managerial oversight to both contractors and full time branch operational employees (direct labor, field service, dispatch, admin, etc.); this includes employing timely and clear communication to all branch employees
  • Oversees the ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)
  • Develops forward looking plans (CPT) and budgets; actively manages costs. This includes all activities necessary to manage/operate a cost center
  • Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.
  • Ensures accurate and readily available major/minor part, VAPS and other resources necessary to conducting efficient operations.
  • Ability to use all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
  • Collaborates with HR and leadership to effectively manage branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
  • Customer Focus

  • Uses Net Promoter Score (NPS) system to provide timely correspondence and to address internal issues.
  • Ensure On Time Deliveries and Returns
  • Drives high levels of product quality (

    Abilities and Other Requirements:

    In order to successfully perform the essential functions of this job, the employee is regularly required to sit, and to move about the work environment to receive training/coaching as well as to interact with peers as necessary. The employee must be able to verbally communicate with employees, co-workers and customers in person and by phone. Travel for training may be required. The ability to perform work in a professional office and shop environment and be able to use standard office equipment such as computers, phones, photocopiers, and fax machines, is required.

  • Manage inbound calls and relevant branch email notifications
  • Build sustainable relationships and trust with vendors and customers through open, proactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines and policies
  • Education and Qualifications:

  • College Degree preferred; high school diploma or equivalent considered with 5-7 years of experience as a manager in a service shop/manufacturing/building construction environment
  • Proven effective leadership and supervisory skills
  • Experience with Continuous Improvement fundamentals
  • Some financial (P&L) management skills; experience controlling operating costs and monitoring actual vs. budget financial performance is a plus
  • Strong customer service focus
  • Proficient with MS Office/Excel/Word/Outlook; experience with MS Project, Hyperion, or reporting tools like Cognos is a plus.
  • Ability to effectively manage multiple, changing priorities in a fast-paced environment
  • Clean driving record (CDL a plus but not required)
  • Experience hiring and developing strong team members
  • Competency across a broad range of operational areas including fleet, logistics, inventory, scheduling, dispatching; construction experience and knowledge of state/federal requirements, building codes, permitting process, etc. would be helpful.
  • Williams Scotsman is an AA/EEO/W/M/Vet/Disabled employer

    Job Requirements