Customer Support Specialist

Company: Kforce Finance and Accounting ( Learn More )

General Information
US-NY-Depew
N/A
Not Specified
Contractor
Not Specified
Not Specified
False
False
Job Description

RESPONSIBILITIES:

Kforce has a client in search of a Customer Support Specialist in Depew, New York (NY).Essential Job Functions:
  • First point of contact for customers, either in person or over the telephone
  • Identify and address customers' immediate needs
  • Do not sell; Direct clients to appropriate colleagues who will transact
  • Contractors will be handling incoming and outgoing calls on a daily basis
  • Some calls come in and some come through online inquiry and they will have to reach out
  • Majority of the day is on the phone, being articulate is extremely important
  • Contractors will be handling around 30 calls per day that range in duration
  • Will be working on a team of 30+ in the same role
  • Job Requirements

    REQUIREMENTS:

    • Customer service skills 1-2+ years
    • Call Center experience/ability to work in a fast-paced environment
    • Excellent computer skills
    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.