Senior Director, Laboratory Project Services - Americas - (1804867)

Company: IQVIA ( Learn More )

General Information
US-CA-Santa Clarita
4 Year Degree
At least 5 year(s)
Not Specified
Job Description Launched in 2015, Q2 Solutions is a leading global clinical trials laboratory services organization. We help biopharmaceutical, medical device and diagnostics customers improve human health through innovation that transforms science and data into actionable medical insights. Q2 Solutions is a quality driven, responsive partner with strong global experience and deep scientific and medical expertise. The Q2 Solutions joint venture was formed by Quintiles and Quest Diagnostics, combining the best of each parent organizations clinical trials laboratory services capabilities.


Lead/Direct the department in order to achieve successful client delivery and repeat business; Mentor and guide team to successfully achieve their client study deliverables and departmental goals; Drive continuous improvement in processes and procedures used by the project services group; Oversee the department and perform local and global oversight for designated accounts or initiatives as needed.


  • Develop the strategic and tactical plan for the department and provide strategic guidance to the Project Services Team.
  • Manage senior staff in accordance with organizational policies and applicable regulations. Responsibilities include supporting staff, mentoring staff, performance management, including appraising performance and guiding professional development.
  • Play an active role in the enhancement of Project Services systems and processes to ensure global development and alignment.
  • Responsible for budget planning, monitoring and control for department.
  • Act as a champion or business process owner as appropriate to ensure that Six Sigma or other projects are completed as described in the project charter and within the set timelines.
  • Work closely with internal departments, external vendors and the sponsor to promote departmental initiatives and/or client needs.
  • Foster a unified culture and facilitate collaboration, co-operation, sharing of information and teamwork
  • Ensure that staff understand and adhere to Good Clinical Practices.
  • Actively participate or lead external customer meetings to promote company and support existing and future business.
  • Keep abreast of new technical developments and initiatives and contribute to continuous improvement initiatives to increase quality of services and operational efficiency.
  • Drive consistent, high-quality project management services and oversee the progress in departmental and company goalsDevelop and encourage a culture of delivering “best-in-industry” customer service by ensuring rapid identification of risks/issues and driving successful resolution with internal and external customers.
  • Develop and encourage a culture of delivering “best-in-industry” customer service by ensuring rapid identification of risks/issues and driving successful resolution with internal and external customers.
  • For assigned accounts and as applicable:
  • Manage overall client relationship and achieve all budget, revenue, gross bookings and margin targets.
  • Support the sales/ business development process for the accounts.
  • Develop a broad network of relationships at the accounts in clinical development, operations, and procurement.
  • Responsible for contract/MSA negotiations with our key accounts.
  • Identify new market opportunities, trends, customer needs and competitors where applicable.
  • Develop and implement standard expectations and performance metrics for communication and responsiveness to customers.
  • Collaborate with internal teams (Ops, IT, Finance, PM, DM, Set-up, etc.) to facilitate the implementation of new systems, study management tools and/or processes, as applicable.
  • Participate in the Customer Governance Process as assigned and provide strategic direction and support for an assigned customer segment.
  • Act as project management process owner for all applicable customer segments in areas including but not limited to recruitment, staffing, SOPs, and process improvements, as applicable.
    • Strategic thinker and demonstrated analytic ability.
    • Demonstrated ability to improve complex operations.
    • Strong people management skills with the ability to develop and lead cross-functional teams.
    • Strong interpersonal skills interacting with high level organizations and demonstrated ability to meet deadlines.
    • Strong customer focus.
    • Broad knowledge of ICH GCP quality assurance.
    • Knowledge of Microsoft Office Suite, Microsoft Project and computer proficiency including word processing, presentation, and spreadsheet applications required.
    • Good understanding of medical and clinical research terminology.
    • Knowledge of Project Services (PM, DM, Set-Up) processes and terminology.
    • Ability to establish and maintain effective working relationships with co-workers, managers and clients.
    • High ethical standards.
    • Ability to assess and prioritize multiple tasks, projects and demands.
    • Sound judgement and decision making skills specifically in relation to business and finance.
    • Bachelor's degree required, preferably a Science/Medical background and/or Graduate business degree a plus.
    • Minimum of 15 years of clinical or research industry experience.
    • At least 10 years Project Service-related experience (e.g. Project Management, Set-up, Data Management, etc.), including line management.
    • Two year + experience in central laboratory preferred.
    • International industry experience preferred, including 5+ years of experience successfully managing cross functional/global teams.
    • Extensive use of keyboard requiring repetitive motion of fingers.
    • Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
    • Regular sitting for extended periods of time.
    • Occasional travel.
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