Program Advisor

Company: Apex Systems ( Learn More )

General Information
US-TX-Fort Worth
High School
At least 2 year(s)
Not Specified
Job Description

This position has dual function responsibility to market current lease maturity strategies/incentives directly to customers as well as collecting lease end balances. Contact customers prior to lease maturity and post maturity to develop high levels of customer/dealer satisfaction resulting in added value by ensuring customer loyalty. The purpose is to act as liaison between the customer, the dealership and internal departments to sell, promote & support current remarketing strategies. Job Deliverables 

1. -Provide support/resolution through timely responses to customer/dealer through phone, email, workbasket and direct mail inquiries (20%) 

2. -Establish contact with customers prior to lease end by phone or correspondence 
-Promote/sell current marketing strategies 
-Give clear directions to customers for purchase of vehicles or contract extensions 
-Document customer accounts for actions resulting from contact supporting NPPI 
-Meet or exceed department goals for account maturities 
Establish contact with customers regarding lease end balances by phone or correspondence 
-Research and analyze customer questions and disputes 
-Schedule inspections for customers approaching end of lease with inspection vendor
-Analyze and communicate any discrepancies pertaining to ifinal inspection reports
-Analyze and communicate the findings of the inspection report to the clients
-Act as liaison between the customer, the dealership and internal departments
-Negotiate payment plans and settlements 
-Create waivers or cases to resolve issues within levels of responsibility 
-Document customer accounts for actions resulting from contact supporting NPPI 
-Meet or exceed department lease end goals 

High School Diploma, BA/BS preferred 

Knowledge, Skills & Abilities 
2+ years of overall work experience 
1+ years in collections 
1+ years in compliance 
2+ years in customer service 
1+ years in remarketing

Company Culture:


It doesn’t always take a big deal to make a big deal, and we take time to celebrate our successes, big and small. Many departments have their own “Great Place to Work” committees, which come up with new and innovative ideas for making an already great work environment even better.


We invite employees to ask questions, make decisions, offer opinions, share ideas, raise concerns and more. Working you’ll find:

  • An open-door culture
  • An open-office environment
  • Gathering spots to encourage teamwork
  • “myidea” – an employee driven portal to share and rate ideas
  • Surveys inviting feedback on policies, culture, amenities and more
  • Appreciative

    We always want to acknowledge and thank one another for a job well done. Recognitions include:

  • Success Stories, to recognize great achievements publicly
  • Coins, which colleagues trade to recognize excellent service
  • Work-Life Flexibility

    When you join our team, we’ll help you achieve a work-life balance and offer you a variety of programs and options for making work and home life more compatible. You’ll consult with your manager to find the schedule that works best for you and the company.  

    Workplace Amenities

    We also offer numerous on-site amenities and convenience services, depending on location, including:

  • Car washes during the summer
  • Weekly yoga
  • Cafeteria
  • Casual dress code
  • Annual health fairs
  • Local vendor fairs
  • Running/walking club
  • Diversity & Inclusion

    We strive to create an open atmosphere that welcomes diverse points of view and promotes dialogue. This encourages the kind of innovative thinking that enables us to best serve our customers, dealers and each other every day. Cultivating a culture of inclusion is a core commitment for Mercedes-Benz Financial Services, and it is a business imperative.

    We offer a variety of opportunities that empower employees to contribute to the conversation:

  • Affinity-Based Business Networking Groups
  • Diversity & Inclusion Conference
  • Diversity & Inclusion Council
  • Diversity Roundtables and Lunch-and-Learns
  • Annual Women in Leadership Summit
  • LGBTQ+ Summit
  • A variety of multicultural activities and celebrations
  • EEO Employer

    Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [Click Here to Email Your Resumé] or 844-463-6178.

    Job Requirements