Senior Enterprise Service Desk Specialist

Company: Kforce Technology ( Learn More )

General Information
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Job Description


Kforce is immediately seeking a Senior Enterprise Service Desk Specialist for our leading independent, end-to-end IT services client for a long-term project in Arlington, Virginia (VA). Our client, serves nearly 6,000 private and public-sector customers across 70 countries delivering powerful next-generation IT services and solutions.Essential Job Functions:
  • Under broad direction, oversee operations in support of the Enterprise Service Desk and existing non-local Service Desks
  • Review and correlate tailored reports
  • Oversee review and correlation of audits
  • Oversee Tier 2 or higher analysis in response to Service Desk escalation
  • Oversee ticket management process
  • Maintain overall required levels of performance of Information Technology Services
  • Manage all SysAdmin activities and overall operation of Remedy software
  • Under broad direction, perform tasks related to the operation, servicing, trouble shooting, and account administration of Active Directory, Exchange, ADAM, and the GAL
  • Job Requirements


    • Certified in accordance with DOD Directive 8570.1 Information Assurance Technician II
    • Information Technology Infrastructure Library (ITIL) version 3 Foundation with additional ITILv3 certifications recommended
    • Security PLUS Cert
    • ITILv3 foundation Cert
    • MCM Certification
    • Minimum 10 years of experience using any automated ticketing tool/system required with at least 4 years of experience using Remedy
    • 10+ years of experience and possess a Microsoft Certified Master (MCM) certification
    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.