Customer Fullfillment Specialist

Company: Consolidated Container Company ( Learn More )

General Information
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Job Description

The Customer Fulfillment Specialist (CFS) serves as the primary liaison between CCC and its customers for all service and delivery related functions.  This includes order management, planning (supply and demand), freight management, and all corresponding customer communications.  In short, the position oversees and ensures the flawless fulfillment of all customer orders.  

We are the National Leader in a Stable, Growing Industry!

We are a leading provider of top quality rigid packaging. Our organization consists of more than 2,400 employees in over 55 locations. We are a customer driven company with proven expertise in the areas of custom design, supply chain fulfillment and diverse manufacturing platforms. We are a company that is passionate about helping our clients succeed. Companies nationwide rely on Consolidated Container Company to provide products, support innovation, facilitate marketing decisions and improve business performance in their daily operations. Our talented and diverse team of employees rivals all others in the industry.

We have the opportunity to drive innovation, cultivate insights and build unique solutions for our clients. We take pride in our work, and our workforce, and believe in cultivating an atmosphere that supports success.


What sets Consolidated Container Company apart from any other company is the quality of our most valuable resource-our people. On a daily basis, we exemplify our Guiding Principles:

  • Act with Integrity & in Compliance
  • Drive Value Creation
  • Be Disciplined Entrepreneurs
  • Focus on the Customer
  • Act with Humility
  • Treat others with Dignity and Respect
  • The incorporation of these principles at all levels of our organization allow our employees to feel valued and excited about the impact Consolidated Container Company has on both consumers and clients who use our products. Our culture fosters excellence personally and professionally and promotes development that leads to continued success.

    Want to learn more about Consolidated Container Company?

    Please visit our website at:

    Total Rewards


    Consolidated Container Company is committed to providing a competitive Total Rewards Package that meets our employees’ needs.

    From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and Roth feature, CCC offers a comprehensive benefits package. We want our employees to have a work life balance ensuring they are at their best in whatever they do. We offer a generous holiday, vacation and time off program as well as opportunities to contribute to our local communities and broader scale sustainability efforts.

    In addition to recognition we believe in supporting our employee’s professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions, seminars and a generous tuition reimbursement benefit.


    Specific responsibilities include: 

  •  JDE Sales Order entry & maintenance
  •  Communicate order production and delivery status to multiple customers
  •  Develop and maintain transportation Schedule for multiple carriers
  •  Communicate transportation schedule to freight carriers and plant warehouse teams
  •  Manage trailer locations and coordinate with customers on drop and hook or delivery planning
  •  Maintain accurate trailer inventory and ensure trailer requirements (registration, inspection,   etc)  are up to date
  •  Work with plant operations team to develop production schedule based on existing customer orders and customer forecasts
  •  Review and update customer forecast in JDE Planning Tool
  • Utilize JDE Planning Tool to maintain the Production Line Schedule
  • Initiate JDE set up requests for new customers, items, and pricing
  • Field and acknowledges customer quality complaints, and work with Operation team to facilitate communications on plant findings and resolution.
  •  Shipping verification
  •  Pricing verification
  •  Utilize CRM to Input customer feedback into database
  •  Assist with customer inventory management
  •  Manage customer owned inventory (labels, corrugate, etc.)
  •  Manage customer specific finished goods
  •  Assist with the management of obsolete inventory
  •  Maintenance of manual BOL
  •  Invoicing verification
  • Qualifications

  • Prior manufacturing experience is desired
  • Two years prior customer service experience is required
  • An AS degree is preferred
  • Knowledge of MS Office is required
  • Job Requirements