Field Service Technician

Company: DecisionOne Corporation ( Learn More )

General Information
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Job Description


Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness.

With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne’s technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.

We have an immediate opening for a full time Field Technician/Customer Service Engineer. The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.


  • Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
  • Installing and repairing Servers
  • Troubleshoot and installing in LAN-WAN environments
  • Provide some desk side technical support for hardware and software
  • Perform analysis to effectively identify potential problems to eliminate problems in the future
  • Maintain requisite technical competence to support the hardware and software
  • Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
  • Taking appropriate actions to mitigate or eliminate hardware/software problems
  • handle General Territory.
  • Standby and travel are a requirement, normally 150 - 200 mile radius
  • Perform applicable preventative maintenance, per OEM specifications

  • Job Requirements

    Certifications - A+/Net+/MCSE - Cisco Certifications will be desired. Experience with SCO, Xerox and or LINUX will be a plus as well

    Education -

    • Minimum 5 years of Information Technology Experience in the public sector with organizations undergoing major upgrades to software and systems is preferred
    • Experience installing and repairing Servers
    • Experience installing & troubleshooting LAN-WAN environments
    • Experience installing and repairing & troubleshooting workstations, Printers, Scanners, Routers, & Switches
    • Must be available to be on-call per schedule
    • Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking
    • Must be able to travel throughout the state and outlying areas
    • Must be able to work overtime when required
    • Must be able to provide own transportation

    Must submit to and pass a Pre-Employment Drug and Alcohol screen


    DecisionOne offers an excellent compensation and benefits package commensurate with experience along with the opportunity to grow with an industry leader.

    If you are looking for a challenging position that will afford you the opportunity to be on the cutting edge of today’s information technologies, then we have the job for you.

    DecisionOne is proud to be an Equal Opportunity/Affirmative Action Employer M/F/D/V. Please be advised that DecisionOne requires the successful completion of a drug screening and background check as a condition of employment.