Director of Banquets (Monte Carlo)

Company: MGM Resorts International ( Learn More )

General Information
US-NV-Las Vegas
Not Specified
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Job Description Grade:

This position is part of the branding transformation from Monte Carlo to Park MGM.

It is the responsibility of the Banquets Director to oversee daily operations of Banquets, manage and maintain Banquet facilities, and ensure that all Banquet functions result in success.  Promote positive guest service and employee relations.  Reports and works directly with the Director Food & Beverage. All duties are to be performed in accordance with departmental and property policies, practices, and procedures, as well as Park MGM Brand standards. This individual is responsible for the development of Banquet Team action plans on an annual basis.  He/she must provide leadership, direction, employee development and strategic planning which are essential to the success of the Banquet Department and the Conference Center.  Effectively influence and motivate all levels of employees within the department.  Provide superior customer service with every client interaction.

  • Direct and oversee daily operations and departmental performance consistent with the strategies and vision of the property.
  • Lead and coach a team of Banquet Managers, Set-up, and Servers to provide superior customer service.
  • Administer and establish goals, policies, and standards for the department.
  • Reviews and approves all convention group banquet checks.
  • Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and Monte Carlo.
  • Coordinate staff meetings, incentive programs, monthly survey reports, and special projects.
  • Recommend maintenance repairs, technology upgrades, new carpet/furniture, and upkeep of the Conference Center.
  • Maintain positive working relationships with internal departments and outside vendors.
  • Is responsible for the coaching and leading of the Banquets staff.
  • Is responsible for the training of all newly hired Banquet staff.
  • Develops short and long range departmental goals.
  • Develops training tools and sessions.
  • Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
  • Control the department’s labor and costs within budgetary and forecasted guidelines.
  • Implement and lead all departmental service & development efforts, including policies & procedures.
  • Oversee convention banquet managers, supervisors, servers and setup staff in anticipating and fulfilling the expectations of clients as outlined in banquet or meeting event orders.
  • Develop and execute training programs that will meet new brand standards of Park MGM.
  • Collaborate with the Executive Director Catering & Convention Services and Executive Banquet Chef to create/implement new policies/procedures that will benefit operations.
  • Collaborate with other departments to ensure execution of events.
  • Prepare post-convention reports as needed.
  • Work with Food & Beverage division to maintain quality Banquet menu selections and presentations.
  • Occasionally draw and delegate diagrams for room set-up and or buffet setups.
  • Overseeing exhibition company activities.
  • Comply with all S.N.H.D rules and requirements.
  • Maintain an A grade in all banquet operating areas per the S.N.H.D
  • Perform all other job related duties as requested.
  • Required: 

  • Bachelor’s Degree in Hospitality or Business, related field, or equivalent work experience.
  • At least 5 years of experience in Banquet management.
  • At least 2 years of experience in catering, banquets, and/or convention services at a major hotel or convention facility as an Associate Director or higher.
  • Excellent customer service skills.
  • Able to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms.
  • Preferred:

  • Bilingual.
  • Previous experience in developing and opening new banquet space in an established property.
  • Previous experience working in a similar resort setting.
  • Job Requirements