Digital Print Field Service Engineer

Company: Kforce Technology ( Learn More )

General Information
US-LA-Baton Rouge
Not Specified
Not Specified
Not Specified
Job Description


Kforce is immediately adding a Digital Print Field Service Engineer to our team supporting regional clients in Baton Rouge, Louisiana (LA).Summary:This role applies developed knowledge of the job skills, company policies, and procedures to complete a wide variety of difficult assignments/tasks. One has thorough understanding of the general/technical aspects of the job. The Digital Print Field Service Engineer works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. One works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.Essential Job Functions:
  • Accountable for all proactive, break fix, and scheduled activities with his assigned customers
  • Accountable for the customer relations and on the job customer training
  • Accountable for the business unit gross margins, including the time indicators, parts returns, and other administrative activates
  • Responsible to escalate any unresolved issue in a timely manner and make sure it was resolved according to the customer satisfaction
  • All VAS activities as base line and pit stops and is informed for any installations/de-installations related to his business unit
  • One's own training
  • Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
  • Handle customer-relation problems promptly and appropriately, escalate issues according to established procedures
  • Provide service, post- sales or service delivery support and solve applications problems for local accounts
  • Provide direct post-sales systems technical support to end users
  • Solve technical problems on an assigned hardware
  • Use proactive monitoring procedures/tools to identify problem prevention opportunities
  • Accountable for company policies and procedures to complete a wide variety of Customer facing tasks
  • Job Requirements


    • Minimum vocational/diploma/Associate degree (technical field) equivalent
    • 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience
    • Knowledge of corporate organization, job, and policies
    • Advanced knowledge of operating systems and software
    • System level technical knowledge effecting customer business level availability
    • Basic networking, O/S, and troubleshooting knowledge
    • Detailed understanding of general/technical aspects of the onsite system repair job
    • Basic skills in project management
    • Strong communication skills, problem analysis, and presentation skills
    • Ability to develop customer relationships
    • Ability to perform while under high-pressure situations
    • Ability to work in a team environment
    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.