Service Manager

Company: D.H. Pace ( Learn More )

General Information
US-OK-Oklahoma City
4 Year Degree
Not Specified
Not Specified
Job Description

Organizational stability, healthy revenues and company growth are probably at the very top of your list of criteria for evaluating companies and where you want to work. You will find all are true at DH Pace Company!

DH Pace Company, Inc.:
Over 90 years in business
Tenured senior leadership team
2017 sales in excess of $400MM
Geographically growing; in over 35 offices in 17 states 

DH Pace Company, Inc., aspires to hire a customer focused and motivated Service Manager who will join our Oklahoma City Team. This individual will schedule technicians/ installers and ensure completions are met by specified date.

Job Responsibilities:
Will learn to effectively manage employee performance, control labor and material costs and ensure service levels meet customer expectations
Assist with employee/job scheduling and provide assistance with technical/mechanical trouble-shooting/problem solving
Monitor technicians’ schedules to ensure timely completion of jobs and accurate customer invoicing

Deliver Profit Dollars and the return on service jobs that meets or exceeds the yearly financial budget/forecast
Dispatch technicians to customer job sites to assess customers’ service, repair or installation needs and track jobs for completion to customers’ satisfaction.
Learn to perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans
Other duties may be assigned
Standard work hours: Monday through Friday; 7:00 am – 5:00 pm, with occasional rotating Saturday shift

Job Requirements:
Bachelor’s Degree or three (3) to five (5) years managerial experience
Must have excellent communication and organizational skills and a good mechanical aptitude
Transportation, Restaurant, Retail or Service (such as HVAC, Plumbing or Electrical) industry experience a plus
Ability to effectively communicate with the customer and represent the company in a professional manner
Proven ability to implement process improvements
Proficient user of software and systems
Must have a valid driver’s license

We set the tone for success:
Exposure to tenured DH Pace leaders who will invest time in teaching our service based sales business model
A hands-on approach to “learning by doing” as you come into our organization and are exposed to the various products, services and customers

We reward your hard work, dedication and success:
Advancement opportunities – many of our Dispatch Managers have progressed to Department Managers, Estimators, or Sales Representatives.
Successful employees are often granted transfers and promotions to new office locations for the organization
Competitive Base Salary
Comprehensive benefits including medical, dental, vision, life and disability coverage and 401(k)
Paid Time Off Plan
Company Closes in Observance of Major Holidays
Your health and wellness is important to us – Corporate Wellness Program and Non-smoking work environment

Offer of employment contingent upon successful completion of pre-employment screening, background check and E-Verify. EOE M/F/Disability/Veteran AA VEVRAA Federal Contractor.#PaceCB



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