IT Service Desk Analyst 1, Global
The Service Desk Analyst 1 is responsible for delivering first-level service
and support of end-user service requests and computing issues to include, but
not limited to:
-Internationally offices and call centers
-All remote and work at home employees
-External access to internal systems
-All end-user devices and software that connect to the Asurion network.
The position requires a commitment to end-user satisfaction and experience in
driving process improvement.
The Asurion Service Desk serves as global internal customer
support for all Asurion Employees. The Service Desk is positioned to
support 400+ Technical applications of which remains to grow every day as the
company’s innovative product development occurs. We provide the opportunity
from a entry level to a vast variety of IT Support Career fields such as
Citrix, Exchange, Security, Networking, desk-side support and more! As an entry
level Service Desk analyst, you have the opportunity to partner in resolution
for a broad range of IT Needs that require interacting with the aforementioned
support groups, and utilization of self-attained IT experience . With the
level of access provided on the Service Desk, you have the opportunity to
resolve the customers issue(s) vs. having to escalate to a 2nd level
department for resolution, giving you the experience needed to be proficient in
said departments should those aspirations be desired for career development.
Service Desk is a 24x7 Operational department, which requires prevention of the
following Business Impact:
We are currently looking to backfill a full time position at
our Nashville Ragland office, that requires having great energy accompanied by
great customer service, a team player mindset, basic IT Skillset
(Office/exchange, Windows (8 & 10), Active Directory, Remote support, any
industry standard Certifications or IT Degree/experience), and availability to
support 24x7, 1st, mid, 2nd, and 3rd shifts
(Performance based shift bidding)!