Lead Sales Associate RL303

Company: Burlington Mattress Co LLC ( Learn More )

General Information
US-MO-Lee's Summit
$13.75 /Hour
High School
Full-Time
Not Specified
Up to 25%
False
False
Job Description

Summary

As a Lead Sales Associate, you will be responsible for the management and leadership of one of our BMC Mattress stores. This will include driving sales performance as well as ensuring standards are met across all areas of the store, from the customer experience, people development, maintaining operational standards, to supporting the necessary elements of building and developing our stores.

Essential Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate enthusiasm and interest for providing exceptional customer service and creating a welcoming and educational experience.
  • Provide excellence in customer service including product information and appropriate follow-up.
  • Foster and support a collaborative and open environment.
  • Maintain a consistently neat and professional appearance in accordance with company policy.
  • Maintain the standards of presentation and product care as defined by management.
  • Self-directed and able to work independently.
  • Ability to develop interpersonal skills and capabilities through on-going training, as provided by the company.
  • Ensure all safety and security processes and procedures are followed.
  • Properly complete all documents required for sales tracking (this includes the traffic counter and any other electronic/physical forms)
  • Ensure store is always clean and presentable as defined by management.
  • Willingness to bring forward new ideas or suggestions.
  • Responsible for all ordering, receiving, and managing of product and the associated reports and reconciliation.
  • Completing monthly physical inventory as required by policy and procedure.
  • Assist in mentoring and coaching Associates.
  • Local marketing tasks as defined by management, including but not limited to social media advertising (vehicle travel not required).
  • Assist in managing customer service follow-up.
  • Ensure adherence to corporate polices (reference cash handling, eod reports, store opening and closing procedures, discounting, etc.)
  • Obtain favorable reviews from customers on social media outlets. Monitor all social media reviews and assist in protecting brand image for their location.
  • Responsible for completing accurate monthly physical inventory as required by policy and procedure with ability to explain overages or shortages.
  • Required Skills

  • Demonstrated ability to effectively lead, motivate, and coach others in a retail setting.
  • Skilled at current best practice retail methods, procedures, and standards.
  • Demonstrated team player able to both lead and follow.
  • Flexibility in work schedule reflecting the needs and patterns of store hours.
  • Fluency with current retail software/computer systems.
  • Job Requirements

    Additional Skills

    • Inventory Software
    • Time Clock Systems
    • Delivery Systems
    • Word Processing Software
    • Excel Spreadsheets
    • Internet Software
    • Order Processing Systems

    Education and Experience (May have equivalent combination of education and experience)

    • High School diploma or GED
    • 3-5 years retail leadership experience

    Supervisory Responsibility

    This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Work Environment

    This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

    Competencies

    • Time management
    • Leadership
    • Initiative
    • Organization and planning
    • Ethical conduct
    • Customer focus
    • Communication proficiency

    Position Type/Expected Hours of Work

    This is a full-time position with hours of operations consisting of 10:00 am to 7:00 pm, Monday to Saturday, and 12:00 pm to 5:00 pm, Sunday. Working at least 40 hours a week with availability to work on weekends is a requirement of this position.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day. The employee must frequently lift and/or move items over 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral visions, depth perception and ability to focus.

    Travel

    Business travel will be required as needed to visit store locations and likely will be in the 25% range.

    Additional Compensation

    Hourly base pay plus commission based on individual monthly sales based off of store goals.

    Equal Employment Opportunity

    BMC Mattress LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. In addition to federal law requirements, BMC Mattress LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfers, leaves of absence, compensation and training.

    BMC Mattress LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of BMC Mattress LLC’s employees to perform their job duties may result in discipline up to and including discipline.