The Program Manager is responsible for the management of customer interface to achieve high customer satisfaction, profitable business relationships, and sales growth with new and existing customers, and responsible for providing strong team leadership of the customer team to ensure internal and external customer needs are met. This position will support our Computing and Industrial Controls customers.
This job description provides examples of expectations at the various levels to help differentiate high level expectations; however, it is not all inclusive.
Manages Customer concerns, corrective actions, and leads issues to completion. Supports Program Managers in the various activities they lead/manage. Assists other team members as needed to ensure Customer needs are met.
Manages NPI/NPL programs. Develops an understanding of DFx philosophy and promotes it with Customers and within the Customer team. Develops a strong knowledge of the Customer's product, utilization, strategies, and requirements to support transitional activity. Leads overall strategic account management, providing expertise on customer management.
Contract Management/Understanding. Manages multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory, and forecasting. Provides centralized management authority over all business and technical aspects of a Customer account. Monitors and manages excess and slow moving inventories.
Manages NPI/NPL programs and coordinates or develops applicable proposals and quoting activities. Ensures all team responsibilities noted above include any applicable inter-company activities (those that involve other Benchmark sites) Overall Contract review and negotiation.
Provides indirect supervision to extended customer team members to help ensure customer needs are met. May supervise other team members. Will be able to exercise discretion and independent judgment.
Send this job to a friend
Send this job description to a friend by email. All the relevant details will be included in the message.
Attention Search Agencies
Please note that we are not accepting agency phone calls or referrals regarding position vacancies. Third parties should not submit resumes on this site or to Benchmark employees directly. If the decision is made to engage the services of a search agency, we only work with organizations on our preferred vendor list with whom we have a written agreement. If you would like to be considered for this list in the future please contact the local Human Resource office.