Hotel Sales Coordinator II (ARIA)

Company: MGM Resorts International ( Learn More )

General Information
US-NV-Las Vegas
Not Specified
Not Specified
Not Specified
Job Description Grade:

The Hotel Sales Coordinator is responsible for acting as a liaison between ARIA and clients to provide service and support consistent with luxury ARIA brand standards. All duties are performed in accordance with department and property policies, practices and procedures.

  • Design and maintain databases with Delphi.
  • Design and maintain spreadsheets.
  • Process reservations, confirmations, cancellations, special handling alerts, and amenities.
  • Manage and maintain schedules, appointments and travel arrangements for Hotel Sales executives.
  • Assist with preparing and processing individual hotel contracts; redline as necessary.
  • Oversee citywide Contracts; redline as necessary.
  • Assist MGM Resorts Hotel Sales Assistants as needed.
  • Manage incoming calls and assist where appropriate and receive visitors appropriately.
  • Prepare and edit correspondence, communications, presentations and other documents.
  • Conduct research, prepare statistical reports, collect and process sensitive data (financials, credit card and commissions payments).
  • Arrange conference calls, scheduling meetings and meal appointments.
  • Maintain electronic and physical document filing system
  • Maintain positive working relationships and partnerships with clients by understanding their expectations and anticipating their needs.
  • Provide refined luxury service in order to create lasting and favorable memories; resolve client issues.
  • Respond to charity solicitations.
  • Liaise with all internal departments at all levels.
  • Perform all other job related duties as requested.
  • Required:

  • At least 2 years of administrative experience in a Hotel Sales environment.
  • At least 1 year of guest service experience.
  • At least 1 year of experience handling multi-line phones.
  • Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcribing minutes, designing: forms, spreadsheets, tracking systems, templates, and filing.
  • Strong telephone and e-mail etiquette.
  • Excellent customer service skills.
  • Have interpersonal skill to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and  holidays.
  • High School diploma and equivalent.
  • Working knowledge of Word, Excel, Internet, and Outlook.
  • Ability to effectively communicate in English, in both oral and written forms.
  • Preferred:

  • Previous experience working in a similar resort setting.
  • Job Requirements