Operations Client Services Specialist

Company: Kforce Finance and Accounting ( Learn More )

General Information
US-TN-Nashville
N/A
Not Specified
Contractor
Not Specified
Not Specified
False
False
Job Description

RESPONSIBILITIES:

Kforce has a client in search of an Operations Client Services Specialist in Nashville, Tennessee (TN). The Operations Client Services Specialist is a representative in the client services team supporting internal and/or external clients in the areas of client support, branch support, product support and/or key segments.Primary responsibilities:
  • Answer inbound calls from our internal and external clients
  • Assist external clients with the Firm's website registration or navigation, credit card activations, and provide education about the processes and procedures associated with their account
  • Provide support and guidance with internal clients involving the maintenance of the client's accounts associated with the Firm's investment products and providing estimated time frames for requests to be completed
  • Job Requirements

    REQUIREMENTS:

    • Bachelor degree in related field is preferred
    • Series 7 & 63 licenses preferred
    • Financial services/banking/ brokerage experience preferred
    • Exceptional phone conversation skills
    • Strong organizational skills, attention to detail, and excellent follow-up skills
    • Ability to be self-motivated and succeed in a team atmosphere
    • Able to perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
    • Candidates must have flexibility in work schedule
    • Superior customer-centric focus, with proven ability to thoroughly resolve customer inquires
    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.