Human Services Specialist-ICAP Assessor

Company: Public Consulting Group, Inc. ( Learn More )

General Information
4 Year Degree
Not Specified
Not Specified
Job Description Overview

Public Consulting Group, Inc. (PCG) is a $400 million, fast growing, for profit company providing management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need.
Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 2000 professionals in 47 offices throughout the U.S, in Montreal, Canada, London, England and Lodz, Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states, Canada and the EU to deliver best-practice solutions and measurable results to state and local public agencies, health plans, insurance departments, and private providers that do business with government agencies.
PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.


Overall Responsibilities:

PCG is seeking highly motivated and dependable ICAP Assessor on a full-time basis. The Inventory for Client and Agency Planning (ICAP) is used to provide information about what type of services a person may need for daily living and determines an individual’s level of functioning for Broad Independence and General Maladaptive Factors.

The ICAP Assessor will be responsible for contacting individual respondents to complete interviews based on the ICAP assessment tool to determine an individual’s level of functioning on behavior and health factors.

Hours are flexible, including regular working hours and early mornings, evenings and weekends. Ideal candidates will have a social services background with disability populations in community environments, and/or relevant social work or case management experience.

Specific Responsibilities:

• Retrieving and logging ICAP referrals
• Scheduling and completing ICAP and addenda interviews key respondents to schedule phone interviews
• Entering ICAP and ICAP addenda results into software
• Represent PCG and the client in a professional manner.

Job Requirements

Required Skills:
• Ability to consistently interact with respondents in an appropriate, professional, and respectful manner.
• Attention to detail with the ability to document interview information with accurate results.
• Dedication to accomplishing goals and overcoming challenges.
• Flexible, self-starter possessing intellectual curiosity.
• Excellent oral presentation and written communication skills.
• Solid organization and time management skills.

Required Experience:
• Associate’s degree required, Bachelor’s degree preferred.
• Strong social services background, preferably with home and community-based services supporting populations such as individuals with physical and intellectual disabilities.
• Survey, assessment, or compliance experience in the area of human services or a related industry.

Preferred Experience:
• Prior experience conducting interviews with individuals with intellectual disabilities
• Case management experience in a human service setting, such as HCBS or Medicaid

For more information on Public Consulting Group, please visit our website at


PCG is an equal opportunity employer.