Call Center Customer Service Representative II

Company: Kforce Finance and Accounting ( Learn More )

General Information
US-KY-Bowling Green
Not Specified
Not Specified
Not Specified
Job Description


Kforce has a client in search of a Call Center Customer Service Representative II in Bowling Green, Kentucky (KY).Overview:This role is responsible for providing high quality telephone customer service to customers. You will be resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, account maintenance, accepting phone payments on accounts, researching customer problems, and assessing customer needs as needed.Contractors will be servicing all incoming mortgage customers. There are a variety of calls temps will be handling; verifying a payment was received, taking a payment, helping with escrow, tax, insurance etc. You will assist in the set-up of an online payments and account, unlocking website account, sending documents; customer may want year end, statement, release etc. Right now this team is dealing with the recent hurricanes that have hit the client's property owners. This can involve talking with them about insurance and payment options as well.This team also handles Welcome Calls, which is an outbound dialer, we welcome new customers to our bank, ask if they have any questions about their account, offer to help them get set up on website, enroll in ACH/go over payment options, and answer any questions that they may have.
Job Requirements


  • Call Center experience preferred
  • Excellent customer service and communication skills
  • Good keyboard and PC skills using word processing and spreadsheet software
  • Ability to quickly gain knowledge of all assigned products
  • Ability to solve problems rapidly
  • Professional telephone demeanor
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.