Full Time Customer Assistance Representative Redmond Airport

Company: Enterprise Rent-A-Car ( Learn More )

General Information
$11,000.00 /Year
Not Specified
Not Specified
Not Specified
Job Description

Equal Opportunity Employer/Disability/Veterans

The Redmond airport location has an exciting opportunity for a Full Time Sr. Customer Assistance Representative. The Sr. CAR will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to service customers at the counter and return lane.

This full time (40 hours/week) position pays $12 per hour, offeres benefits (Medical, Dental, paid tim off), and is at our Redmond, OR airport location. Candidates must be able to work at least one of the following shifts:

  • Sunday          OFF
  • Monday          4:30PM-1AM
  • Tuesday         4:30PM-1AM
  • Wednesday     4:30PM-1AM
  • Thursday        4:30PM-1AM
  • Friday            4:30PM-1AM
  • Saturday        OFF
  • **OR**

  • Sunday          OFF
  • Monday          7:30PM-4PM
  • Tuesday         7:30PM-4PM
  • Wednesday     7:30PM-4PM
  • Thursday        7:30PM-4PM
  • Friday            7:30PM-4PM
  • Saturday        OFF

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Assist to assess condition of rental upon return
  • Confirm rental paperwork from the Exit Booth
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Must be at least 18 years old
  • High school diploma or GED equivalent required; some college preferred
  • Requires at least 6 months customer service experience within the past 5 years
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related event on driving record in the past 5 years (DUI, DWI, failed breath test, diversion agreement or similar)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Job Requirements