Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Education and Experience
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
Supporting Management of Front Desk Team
Ensuring Exceptional Customer Service
Managing Projects and Policies
Supporting Human Resource Activities