NOW HIRING! - Member Services Representative - $15-$17hr!

Company: Aerotek ( Learn More )

General Information
$15.00 - $17.00 /Hour
Not Specified
Not Specified
Not Specified
Job Description

Currently seeking Fraud Detection Representatives for a credit union organization in North Phoenix!

Fraud Detection Representative General Responsibilities:

  • Review electronic cases produced by the Falcon Fraud Detection System
  • Represent the department professionally in talking to internal and external customers in an inbound/outbound call center
  • Analyze transaction patterns and respond quickly to high-risk situations
  • Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss
  • Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls
  • Process Lost/Stolen account calls
  • Maintain daily and monthly performance standards, including those pertaining to quality and quantity
  • Perform all other miscellaneous duties as assigned
  • Fraud Detection Representative Minimum Qualifications:

  • High School Diploma or equivalent with focus on college-level business classes required
  • Minimum of one-year experience in fraud detection and/or fraud investigation preferred
  • Minimum six months experience in a call-center environment required
  • Experience with the FDR Falcon Fraud Detection System preferred
  • Strong verbal and written communication skills, problem solving, analytical and organizational skills are required
  • Thorough knowledge of Microsoft Office required
  • General understanding of the credit/debit card industry
  • Must have flexibility to work betweem 7AM-9PM Sun-Sat!
  • Qualified candidates, apply directly to Jessica Parsons below or at 623-518-1396!!

    About Aerotek:

    Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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