Loan Document Specialist 3 - Home Loan Processor

Company: Wells Fargo ( Learn More )

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General Information
US-GA-ATLANTA
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision and design every product and service with our customers in mind. If it's not good for our customers, then it's not good for Wells Fargo.It starts with you. We must attract, develop, retain and motivate the most talented people those who care and who work together as partners across business units and functions. We believe everyone on our team is important and deserves respect for who they are and how they contribute to our success.The CLG team includes our home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses.Our Mortgage Team: Supports the nation's leading originator and servicer of residential mortgages.Job DescriptionThis role supports Home Mortgage Consultants in the processing of Wells Fargo home mortgage loans. Along with regular interaction with WF customers, duties include interpreting policies while analyzing applications, property specs and documentation; ordering all required verifications and conducting follow up with the customer or internal contacts as needed. Make sound business decisions based on credit risk policy and procedures. Perform high volume, time sensitive tasks related to the loan documentation process which includes researching and problem solving to ensure compliance with customer loyalty, quality and timeliness standards.This role requires solid proficiency for processing government, conforming and/or non-conforming loans. Proficient in collateral review, communication/ interaction is typically non-scripted, developing and maintaining relationships with all involved parties.This role is the main contact point for the customer throughout their loan process, requesting and gathering all required documentation while ensuring a high level of customer service is consistently provided.Also required is the ability to analyze complex loan transactions. Regular and consistent communication with both the customer and the HMC is an integral part of this position.
Job Requirements* Basic Qualifications: 6+ months experience in customer service, loan administration, collections, or sales environment.* Minimum Qualifications:
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