Technical Customer Service Rep

Company: First Data ( Learn More )

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General Information
US-NE-Omaha
N/A
None
Full-Time
None
Not Specified
False
False
Job Description

We’re now recruiting for Associate Technical Customer Service Call Center Representatives who can give the best experience possible to our customer base.   You’ll be our first point of contact for our customers, responding to a range of calls from merchants, banks, and sales representatives in regards to Point of Sale (POS) terminals and their functionality. You will help our First Data customers by answering their questions and resolving their problems in a variety of areas:


  • Terminal problems, which may be troubleshooting a malfunctioning terminal device or printer and balancing batches.
  • PC based point of sale software problems, which is assisting in troubleshooting PC’s.
  • Merchant Activation, where you build POS terminal files for new merchants and merchants with replacement terminals. (These agents will also perform downloads of the files into the terminals and run test transactions to ensure functionality.)
  • In addition to Point of Sale (POS) job duties, agents will perform Card Activation job duties for cardholders calling to activate credit cards.
    • Typically requires a high school education or equivalent and one to three years of relevant experience.Typically requires one to three years of relevant experience.


    Job Requirements
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