Specialist, Customer Service I

Company: Sears Roebuck and Co. ( Learn More )

General Information

Location:	US-GA-Augusta
Base Pay:	N/A
Req'd Education:	None
Employee Type:	Full-Time
Req'd Experience:	Not Specified
Req'd Travel:	Not Specified
Manages Others:	False
Relocation Covered:	False

Job Description The Customer Service Specialist I is responsible for ensuring the accurate and timely execution of order processing, including product validation, managing back orders, customer adjustments, and customer service issues. This position maintains accurate tickler file and coordinates timely confirmation of orders in sales processing system. Additionally, this position ensures that all deadlines are met to deliver expected results and generate profitable revenue, and executes current and future processes as defined by the business.

Job RequirementsAssists customers and/or other Sears associates with product inquiriesAnswers questions about products, specifications, dimensions, item numbers, and current product availabilitySupplies product and product availability informationAssists with fulfilling sales orders when neededChecks Direct Distribution Center's availabilityAnswers questions about product notes in Sears Enterprise SystemsReplies to questions regarding discontinued items and their replacement modelsComprehends and explains information in catalogsFurnishes in-depth information on products when information is not included in catalogProvides information pertaining to use and care manualsOffers assistance with product application and usageProvides extended model numbers when necessary for parts purchaseMaintains professional demeanor at all timesPerforms other duties as assigned

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