Site Support Analyst

Nemours is seeking a Site Support Analyst to join our team in Delaware. 

As one of the nation’s premier pediatric health care systems, Nemours provides world-class clinical care in four states – Delaware, Florida, New Jersey and Pennsylvania. Located in Wilmington, Delaware, the Nemours/Alfred I. duPont Hospital for Children offers intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. Ranked among the nation’s best in pediatric specialty care by U.S. News & World Report, this world-renowned teaching hospital has served children from 42 states and 14 nations.  Extending the world-class care of the Nemours/Alfred I duPont Hospital, Nemours duPont Pediatrics provides expert care for even more children across the Delaware Valley through community-based physician services and collaborative partnerships with health and hospital systems.

To keep pace with the changing health care environment and build a healthier future for our children, Nemours has embarked on a multi-phase expansion to create a children’s hospital like no other in the region. Upon completion in June 2014, the hospital will include private patient rooms, a new Pediatric Intensive Care Unit, and a new expanded Emergency Department.  

This position is responsible for supporting all information systems' technologies.   It is also responsible for aligning the goals and objectives of the business with appropriate information systems solutions.  This position is a liaison between the Site Manager and the Desktop team as well as overseeing Ticket SLA guidelines are met.Essential Functions:1. Performs as a customer liaison in all IS related services and projects.2. Coordinates with Nemours IS teams on behalf of customers/end users on all above IS related services and projects.3. Use IS defined project management methodologies for all projects activities from the initiation phase through completion of the project; including creation of the Project Definition Document, Project Plan, Status Reporting.4. Determine the required personnel to complete projects and facilitate their activities in conjunction with the appropriate enterprise manager.5. Stay in contact with all external sites and visit such sites on a routine basis.6. Routine review and follow up on Desktop team tickets to ensure timely completion.7. Facilitate rounding with key customers.8. Work closely with Desktop team on projects, processes, and inventories.9. Serve as primary on call escalation contact during business hours for urgent issues.Non Essential Duties:1. Works with all areas of Information Systems and functional departments to improve processes.2. Attends meetings as required and participates in committees as needed.3. Assists other team members with projects and covers assignments when necessary.4. Builds relations with customers5. Provides off-hours support when necessary