Process Engineer, Sr.

Company: Chase ( Learn More )

General Information

Location:	US-DE-Wilmington
Base Pay:	N/A
Req'd Education:	Not Specified
Employee Type:	Full-Time
Req'd Experience:	Not Specified
Req'd Travel:	None
Manages Others:	False
Relocation Covered:	False

Job Description Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we:

serve 21 million households with consumer banking relationships

lent $17 billion to small businesses in 2011

are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation

service 8 million mortgage and home equity loans

While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.

Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.

The Process Engineer Sr will be responsible for leading a group of Process Engineers to assess, develop, test, and implement changes across the technology platforms supporting the objectives of the Customer Support Division (Collections) within the Chase Card Services organization. This individual will need to independently perform analysis, and complete the necessary business documentation to support the rationale for implementing and validating complex changes to multiple CSD applications.

The candidate shall independently:

Perform in-depth analysis, develop and recommend solutions, drive decisions from business concept to implementation

Prepare a comprehensive list of business requirements to support production changes

Be an active and engaged participant throughout all phases of the software development life cycle (SDLC)

Coordinate efforts with system analysts and IT developers to discuss technology/design solutions

Establish scorecard metrics to evaluate the health and quality of assigned processes and overall team performance

Communicate effectively with process owners and key business stakeholders

Take complete business ownership of the applications including troubleshooting and recommending solutions

Manage the application defects, enhancement, direction and overall health

Maintain comprehensive business and system documentation (requirements, trace, impact assessment, functional and/or technical specs, implementation plan, wellness-checks, etc)

Participate in test strategy to support delivery of complete and high-quality changes to the production environment

Demonstrate accountability and business process ownership to effectively manage overall heath and direction for workgroup and assigned processes

Provide direction in ambiguous situations

Lead team members across workgroups, departments, locations, or applications

Provide ongoing coaching and effective development/training plans to support employee development and growth

Provide direct supervision to a team of Process Engineers and analysts. Tasks that include, but are not limited to goal setting, performance management, talent evaluation, delegation, task allocation, prioritizing assignments, maintaining morale, and development planning

Job Requirements

Minimum education and experience required: Bachelor's degree in one of the following - Industrial Engineering, Quality Management, Process Management, Production & Operations Management, Business Systems Analysis, Industrial Psychology, Business Management, Statistics, Economics, MIS - and typically 7 years of experience with complex business process design and continuous improvement efforts or equivalent combination of training and experience.
Past experience with credit card/collections objectives and business practices desired.
Experience with process analysis, design and management of products, process improvement, and services and activities including financial, customer, and operational performance measurement.
Excellent organizational and time management skills
Experience working on and with geographically disperse teams
Ability to work with individuals at all levels of the organization
Proven ability to work independently. Strong decision making and excellent organizational/ time management skills.
Demonstrate excellent analytical and logical thinking with a continuous process improvement mindset.
Creative problem solver; ability to champion change and influence people to adopt new ways of performing work
Ability to design integrated business process/technology solutions
Demonstrated effectiveness in interpersonal, verbal and written communication skills. Able to succinctly communicate complex concepts and adjust delivery according to the audience across all levels of the organization
Detail oriented
Must possess willingness and ability to learn and apply new skills and knowledge on a continuous basis
SQL or SAS experience desired

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