Director of Sales

Company: Independently Owned & Operated Crowne Plaza ( Learn More )

Apply Now
General Information
US-MT-Billings
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

Job Title: Director of Sales

 

The Hotel Group KEY 3 ‐ SERVICE is our business. Team Members are expected to anticipate our guest’s

needs and help them in any way we can by practicing our Hospitality Culture ‐ “Lead Us Towards

Hospitality Greatness”. Every Team Member is expected to know and use the Key 3:

 

 

Acknowledge & Smile

Anticipate & Deliver

Sincerely Thank

SUMMARY

 

The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel.

 

 

ESSENTIAL FUNCTIONS

 

  • Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel.
  • Administer the staffing, training and performance reviews for the Sales Department.  Ensure training programs are conducted regularly and the hotel’s standards of performance are met.  Give guidance and counsel staff toward improvement.
  • Complies and/or directs the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Marketing Budget, Lead Management System, Booking Report, Answer Net reports and Sales Meeting Minutes.
  • Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies.  make reasonable recommendations to improve potential from various markets.
  • Develop and conduct persuasive verbal sale presentations to prospective clients.  Internally promote the hotel’s programs.  Meet with and entertain clients some of which will require travel.
  • Initiate preparation of computerized annual Market Plan and execute plans as outlines, critically examining and adjusting as deemed necessary by current market conditions.
  • Organize and/or attend scheduled Sales Department and related meetings.

    •  

     

    SUPPORTIVE FUNCTIONS

     

    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

     

  • Conduct an average of one to two property site inspections per day with potential customers.
  • This entails walking approximately one-half mile for each property tour over various surfaces and an oral presentation.
  • Travel to industry-related tradeshows in various destinations around the world.  Reach up to approximately eight feet in order to setup and dismantling of booth displays and carrying a minimum of 25 pounds for transporting of collateral material is required.
  • Participate in key organizations as recommended by management and Regional Director of Marketing.
  • Inputting and retrieving information from computer system for file maintenance, correspondence and preparation of f forecasts and marketing budget.
  • promptly answer the telephone using positive and clear English language.  Operate a facsimile machine and photo copier as required.
  • Other duties as assigned by the General Manager and/or Regional Director of Marketing.

    •  

    HOURS AND ATTENDANCE

     

  • Varied and flexible shifts/days, likely to include nights, weekends, and holidays.  Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.


    •  

    Job Requirements

    SPECIFIC POSITION REQUIREMENTS

     

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

     

    • Knowledge of travel industry, current market trends and economic factors.
    • Extensive skill in development and delivery of sales presentation.
    • Ability to access, understand and accurately input information using a moderately complex computer system.
    • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
    • Ability to stand and move throughout the hotel property and continuously perform essential job functions.
    • Ability to read, listen and communicate effectively in English, both verbally and in writing.
    • Hearing and visual ability to observe and detect signs of emergency situations.

     

    QUALIFICATION STANDARDS

     

    Working Environment / Physical Activities:

     

    • Inside with protection from weather but not necessarily changes in temperature.
    • Lifting up to 20 pounds with frequent lifting and or carrying of objects weighing up to 10 pounds.  Requires walking and or standing to a significant degree.
    • Physical activities include walking, talking, hearing, standing, bending, lifting, sitting.

     

    Education:

     

    • Any combination of education, training or experience that provides the required knowledge, skills and abilities.
    • High school diploma required. College education preferred.
    • Additional language ability preferred.

     

    Experience:

     

    • Minimum of 4 years sales experience and 2 years of supervisory experience required.  Prior hotel or hospitality experience preferred.

     

    Grooming:

     

    • Professional attire at all times.
    • Must maintain a neat, clean and well groomed appearance.

     

     

     

    Upon employment, all employees are required to fully comply with the Hotel’s rules and regulations for the safe and efficient operation of Hotel facilities. Employees who violate Hotel rules and regulations may be subject to disciplinary action, up to and including termination of employment.

    Apply Now