Home Preservation Specialist 1

Company: Wells Fargo ( Learn More )

Apply Now
General Information
US-IA-DES MOINES
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description ***Available Shifts:Tuesday Friday 11am 10pm; Monday Friday 7am -4pm;Monday Friday 9am 6pm;Monday Friday 8am 5pm; Monday Thursday 7am 6pm:Monday Thursday 8am 7pm.***Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision and design every product and service with our customers in mind. If it's not good for our customers, then it's not good for Wells Fargo.It starts with you. We must attract, develop, retain and motivate the most talented people those who care and who work together as partners across business units and functions. We believe everyone on our team is important and deserves respect for who they are and how they contribute to our success.The CLG team includes our home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses.Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance).Our Default Servicing Team: Respectfully engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.Home Preservation Specialists are responsible for providing single point of contact to borrowers whose loans are delinquent or at high risk for delinquency. They assist borrowers to find solutions to maintain home ownership, including HAMP, proprietary modifications, re-payment plans, etc. If retention options are not possible, discuss other solutions including short sales, deeds in lieu, etc.Duties include but not limited to:• Interview borrowers to understand their specific situation.• Identify and request the appropriate documents required for loan modification review.• Analyze the customer's financial situation and making recommendations on loan modifications/workout options to resolve delinquency.• Ensure necessary information and complete packages are received in a timely manner.• Answer inbound inquiries from borrowers regarding the status of the loss mitigation, loan modification, short sale and foreclosure process.• Identify, maintain, track and log requested documentation for loan modification review.• Place outbound calls to notify borrowers when additional loan document information is required or to follow up on loan docs.• Access information on multiple systems to inform borrowers of loan terms, important dates and deadlines.• Notify customers and ensure their understanding of current status, options, timelines, coordination touch points, customer obligations through the process and the loan modification decision.• Communicate and coordinate with multiple Servicing departments (both internal and external to WF).• Remain as the single point of contact to borrower throughout the loss mitigation, loan modification, and foreclosure process.• Notify and inform borrowers of changes to established dates/timelines throughout process.• Work with borrower to set up work out payment plans.• Work with borrower to set up and follow up on good faith payments.• Work with borrower to get loan modifications signed and closed.• Work with borrower to obtain broker information for short sale process.• Provide information to borrowers on the escalation/complaint procedures/process within WF.• Effectively Work in a team environment in an effort to achieve team/volume goals and provide superior customer service.
Job Requirements* Basic Qualifications:
2+ years experience in mortgage loan origination, telesales, collections, default servicing, customer service or loss mitigation or BS/BA.
* Minimum Qualifications:
Apply Now