CUSTOMER DATA TECHNICIAN

Company: CenturyLink ( Learn More )

General Information

Location:	US-NE-Omaha
Base Pay:	N/A
Req'd Education:	Not Specified
Employee Type:	Full-Time
Req'd Experience:	Not Specified
Req'd Travel:	Not Specified
Manages Others:	False
Relocation Covered:	False

Job Description

Function: Design Services Installation/Repair

Provisions, installs, and maintains DS0/DS1/DS3 and above circuits.

Conducts tests associated with the installation, repair, turn-up of T1 and HDSL spans for Hi-Cap and T1 Circuits.

Resolves customer issues and problems; insure customer satisfaction; and insures service is working to specifications before closing job.

Utilizes various testing devices such as laptops, T-berd 209OSP/2209, 965DSP, HST 3000, Volt-ohm-meter and metallic measuring device.

When installing or repairing circuits, connects equipment to inside cable and makes cross connection in remote terminals, cross boxes and at the customer premise.

Connects, repairs and rearranges cable conductors in utility holes.

Locates, connects, repairs and rearranges cable and cable conductors in building and aerial or buried plant.

Performs trouble isolation of transport, customer and company communications components, cable and infrastructure from the customer's premise up to and including the central office/loop runner equipment. Interfaces with other work groups to ensure that committed service test dates and times are met, and to test the integrity of service prior to customer release.

Works directly with customers to insure that services and applications are working properly and are in conformance to specifications.

May occasionally be called upon to work in the POTS and/or Central Office environment.

Other Requirements of Job:

Work shifts are determined by seniority and may include pager duty, weekends, and late or overnight shifts.

Ability to perform strenuous physical activities including, but not limited to lifting and/or moving up to 100 pounds.

Experience in using a body belt and safety straps.

Requires state drivers’ license and current satisfactory driving record.

Work Environment:

Works outside in all weather conditions.

Works inside customer businesses.

Works in confined spaces including controlled environment vaults and utility holes.

Job Requirements

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